Asbjørn Følstad

Publication Activity (10 Years)

Years Active: 2002-2024
Publications (10 Years): 49

Top Topics

Customer Service

Top Venues

Int. J. Hum. Comput. Stud.

Interact. Comput.

Publications

Marita Skjuve, Petter Bae Brandtzaeg, Asbjørn Følstad
Why do people use ChatGPT? Exploring user motivations for generative conversational AI. First Monday 29 (1) (2024)
Anna Grøndahl Larsen, Asbjørn Følstad
The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers. Gov. Inf. Q. 41 (2) (2024)
Asbjørn Følstad, Anna Grøndahl Larsen, Nina Bjerkreim-Hanssen
The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities. EGOV (2023)
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzaeg
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users. CUI (2023)
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg
A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships. Interact. Comput. 35 (1) (2023)
Sebastian Hobert, Asbjørn Følstad, Effie Lai-Chong Law
Chatbots for active learning: A case of phishing email identification. Int. J. Hum. Comput. Stud. 179 (2023)
Effie Lai-Chong Law, Nena van As, Asbjørn Følstad
Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair. INTERACT (2) (2023)
Minha Lee, Jaisie Sin, Guy Laban, Matthias Kraus, Leigh Clark, Martin Porcheron, Benjamin R. Cowan, Asbjørn Følstad, Cosmin Munteanu, Heloisa Candello
Ethics of Conversational User Interfaces. CHI Extended Abstracts (2022)
Nadia Abbas, Asbjørn Følstad, Cato Alexander Bjørkli
Chatbots as Part of Digital Government Service Provision - A User Perspective. CONVERSATIONS (2022)
Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg
A longitudinal study of human-chatbot relationships. Int. J. Hum. Comput. Stud. 168 (2022)
Effie Lai-Chong Law, Asbjørn Følstad, Nena Van As
Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service. NordiCHI (2022)
Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161 (2022)
Md. Zia Uddin, Kim Kristoffer Dysthe, Asbjørn Følstad, Petter Bae Brandtzaeg
Deep learning for prediction of depressive symptoms in a large textual dataset. Neural Comput. Appl. 34 (1) (2022)
Asbjørn Følstad, Theo B. Araujo, Effie Lai-Chong Law, Petter Bae Brandtzaeg, Symeon Papadopoulos, Lea Reis, Marcos Báez, Guy Laban, Patrick McAllister, Carolin Ischen, Rebecca Wald, Fabio Catania, Raphael Meyer von Wolff, Sebastian Hobert, Ewa Luger
Future directions for chatbot research: an interdisciplinary research agenda. Computing 103 (12) (2021)
Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg
My Chatbot Companion - a Study of Human-Chatbot Relationships. Int. J. Hum. Comput. Stud. 149 (2021)
Amela Karahasanovic, Asbjørn Følstad, Patrick Schittekat
Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence. HCI (36) (2021)
Petter Bae Brandtzæg, Marita Skjuve, Kim Kristoffer Dysthe, Asbjørn Følstad
When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots. CHI (2021)
Radhika Garg, Martin Porcheron, Leigh Clark, Benjamin R. Cowan, Asbjørn Følstad, Bo Zhang, Jeni Paay, Ewa Luger
[email protected]: Inclusive and Collaborative Child-facing Voice Technologies. CSCW Companion (2021)
Tina Taule, Asbjørn Følstad, Knut Inge Fostervold
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay. CONVERSATIONS (2021)
Effie Lai-Chong Law, Asbjørn Følstad, Jonathan Grudin, Björn W. Schuller
Conversational Agent as Trustworthy Autonomous System (Trust-CA) (Dagstuhl Seminar 21381). Dagstuhl Reports 11 (8) (2021)
Asbjørn Følstad, Cameron Taylor
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues. Qual. User Exp. 6 (1) (2021)
Asbjørn Følstad, Petter Bae Brandtzaeg
Users' experiences with chatbots: findings from a questionnaire study. Qual. User Exp. 5 (1) (2020)
Asbjørn Følstad, Ragnhild Halvorsrud
Communicating Service Offers in a Conversational User Interface: An Exploratory Study of User Preferences in Chatbot Interaction. OZCHI (2020)
Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? CONVERSATIONS (2020)
Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. CONVERSATIONS (2019)
Asbjørn Følstad, Marita Skjuve
Chatbots for customer service: user experience and motivation. CUI (2019)
Asbjørn Følstad, Cameron Taylor
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives. CONVERSATIONS (2019)
Richard Jacques, Asbjørn Følstad, Elizabeth Gerber, Jonathan Grudin, Ewa Luger, Andrés Monroy-Hernández, Dakuo Wang
Conversational Agents: Acting on the Wave of Research and Development. CHI Extended Abstracts (2019)
Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31 (3) (2019)
Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI (2018)
Asbjørn Følstad, Petter Bae Brandtzæg, Tom Feltwell, Effie L.-C. Law, Manfred Tscheligi, Ewa A. Luger
SIG: Chatbots for Social Good. CHI Extended Abstracts (2018)
Asbjørn Følstad, Marita Skjuve, Ida Maria Haugstveit, Till C. Lech
Sharing economy services as human-machine networks: implications for policy making. DG.O (2018)
Petter Bae Brandtzæg, Asbjørn Følstad
Chatbots: changing user needs and motivations. Interactions 25 (5) (2018)
Asbjørn Følstad, Marita Skjuve, Petter Bae Brandtzæg
Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design. INSCI Workshops (2018)
Asbjørn Følstad, Vegard Engen, Ida Maria Haugstveit, J. Brian Pickering
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency. ICMMI (2017)
Milena Tsvetkova, Taha Yasseri, Eric T. Meyer, J. Brian Pickering, Vegard Engen, Paul Walland, Marika Lüders, Asbjørn Følstad, George Bravos
Understanding Human-Machine Networks: A Cross-Disciplinary Survey. ACM Comput. Surv. 50 (1) (2017)
Petter Bae Brandtzæg, Asbjørn Følstad
Why People Use Chatbots. INSCI (2017)
Asbjørn Følstad, Vegard Engen, Ida Maria Haugstveit, J. Brian Pickering
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency. CoRR (2017)
Petter Bae Brandtzæg, Asbjørn Følstad
Trust and distrust in online fact-checking services. Commun. ACM 60 (9) (2017)
Asbjørn Følstad, Dimitra Chasanidou, Ida Maria Haugstveit, Ragnhild Halvorsrud
Involving Users in the Design of Sharing Economy Services. INSCI (2017)
Asbjørn Følstad, Petter Bae Brandtzæg
Chatbots and the new world of HCI. Interactions 24 (4) (2017)
Asbjørn Følstad
Users' design feedback in usability evaluation: a literature review. Hum. centric Comput. Inf. Sci. 7 (2017)
Asbjørn Følstad, Ida Maria Haugstveit, Knut Kvale, Amela Karahasanovic
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations. Interact. Comput. 28 (4) (2016)
Aslak Wegner Eide, J. Brian Pickering, Taha Yasseri, George Bravos, Asbjørn Følstad, Vegard Engen, Milena Tsvetkova, Eric T. Meyer, Paul Walland, Marika Lüders
Human-Machine Networks: Towards a Typology and Profiling Framework. CoRR (2016)
Petter Bae Brandtzæg, Ida Maria Haugstveit, Marika Lüders, Asbjørn Følstad
How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach. Interact. Comput. 28 (5) (2016)
Aslak Wegner Eide, J. Brian Pickering, Taha Yasseri, George Bravos, Asbjørn Følstad, Vegard Engen, Milena Tsvetkova, Eric T. Meyer, Paul Walland, Marika Lüders
Human-Machine Networks: Towards a Typology and Profiling Framework. HCI (1) (2016)
Alma Leora Culén, Asbjørn Følstad
Preface to the Focus Section. IxD&A 27 (2015)
Milena Tsvetkova, Taha Yasseri, Eric T. Meyer, J. Brian Pickering, Vegard Engen, Paul Walland, Marika Lüders, Asbjørn Følstad, George Bravos
Understanding Human-Machine Networks: A Cross-Disciplinary Survey. CoRR (2015)
Petter Bae Brandtzæg, Ida Maria Haugstveit, Marika Lüders, Asbjørn Følstad
Participation Barriers to Youth Civic Engagement in Social Media. ICWSM (2015)
Asbjørn Følstad, Marius Rohde Johannessen, Marika Lüders
The Role of a Political Party Website: Lessons Learnt from the User Perspective. ePart (2014)
Marika Lüders, Asbjørn Følstad, Espen Waldal
Expectations and Experiences With MyLabourParty: From Right to Know to Right to Participate? J. Comput. Mediat. Commun. 19 (3) (2014)
Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit
Customer support as a source of usability insight: why users call support after visiting self-service websites. NordiCHI (2014)
Marius Rohde Johannessen, Asbjørn Følstad
Political Social Media Sites as Public Sphere: A Case Study of the Norwegian Labour Party. CAIS 34 (2014)
Alma Leora Culén, Asbjørn Følstad
Innovation in HCI: what can we learn from design thinking? NordiCHI (2014)
Asbjørn Følstad, Marika Lüders
Online Political Debate: Motivating Factors and Impact on Political Engagement. ePart (2013)
Amela Karahasanovic, Asbjørn Følstad
Modelling User Behaviour and Experience - The R2D2 Networks Approach. HCI (9) (2013)
Asbjørn Følstad, Kasper Hornbæk, Pål Ulleberg
Social design feedback: evaluations with users in online ad-hoc groups. Hum. centric Comput. Inf. Sci. 3 (2013)
Asbjørn Følstad, Effie Law, Kasper Hornbæk
Analysis in practical usability evaluation: a survey study. CHI (2012)
Erik G. Nilsson, Asbjørn Følstad
Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting. I-UxSED (2012)
Asbjørn Følstad, Effie Lai-Chong Law, Kasper Hornbæk
Outliers in usability testing: how to treat usability problems found for only one test participant? NordiCHI (2012)
Asbjørn Følstad, Effie Lai-Chong Law, Kasper Hornbæk
Analysis in usability evaluations: an exploratory study. NordiCHI (2010)
Asbjørn Følstad, Bente Anda, Dag I. K. Sjøberg
The usability inspection performance of work-domain experts: An empirical study. Interact. Comput. 22 (2) (2010)
Asbjørn Følstad, Jørn Knutsen
Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases. Adv. Hum. Comput. Interact. 2010 (2010)
Asbjørn Følstad
The Relevance of UX Models and Measures. I-UxSED (2010)
Asbjørn Følstad, Kasper Hornbæk
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing. J. Syst. Softw. 83 (11) (2010)
Asbjørn Følstad, Petter Bae Brandtzæg, Jan Gulliksen, Mikael Börjeson, Pirjo Näkki
Towards a Manifesto for Living Lab Co-creation. INTERACT (2) (2009)
Petter Bae Brandtzæg, Asbjørn Følstad, Marianna Obrist, David Geerts, Rüdiger Berg
Innovation in Online Communities - Towards Community-Centric Design. UCMedia (2009)
Asbjørn Følstad
The Effect of Severity Ratings on Software Developers' Priority of Usability Inspection Results. I-USED (2008)
Asbjørn Følstad
The effect of group discussions in usability inspection: a pilot study. NordiCHI (2008)
Asbjørn Følstad
Improving the User-Centredness of E-Government Projects. WEBIST (2) (2008)
Asbjørn Følstad
Work-Domain Experts as Evaluators: Usability Inspection of Domain-Specific Work-Support Systems. Int. J. Hum. Comput. Interact. 22 (3) (2007)
Asbjørn Følstad, Ida Bark, Jan Gulliksen
How HCI-practitioners want to evaluate their own practice. NordiCHI (2006)
Ida Bark, Asbjørn Følstad, Jan Gulliksen
Use and Usefulness of HCI Methods: Results from an Exploratory Study among Nordic HCI Practitioners. BCS HCI (2005)
Asbjørn Følstad, Håvard D. Jørgensen, John Krogstie
User involvement in e-government development projects. NordiCHI (2004)
Asbjørn Følstad, Odd-Wiking Rahlff
Basic User Requirements for Mobile Work Support Systems - Three Easy Steps. ER (Workshops) (2002)
Trond Schliemann, Trude Asting, Asbjørn Følstad, Jan Heim
Medium preference and medium effects in person-person communication. CHI Extended Abstracts (2002)