Chatbots as Part of Digital Government Service Provision - A User Perspective.
Nadia AbbasAsbjørn FølstadCato Alexander BjørkliPublished in: CONVERSATIONS (2022)
Keyphrases
- digital government
- service provision
- public administration
- e government
- user oriented
- service delivery
- north america
- social sciences
- public sector
- government services
- user interaction
- data collection
- researchers and practitioners
- end users
- user interface
- national science foundation
- artificial intelligence
- government agencies
- data sharing
- information services
- information technology
- data streams
- case study