Cato Alexander Bjørkli

Publication Activity (10 Years)

Years Active: 2002-2022
Publications (10 Years): 4

Top Topics

Theoretical Models

Contextual Factors

User Experience

Customer Service

Top Venues

Int. J. Hum. Comput. Stud.

Interact. Comput.

Publications

Nadia Abbas, Asbjørn Følstad, Cato Alexander Bjørkli
Chatbots as Part of Digital Government Service Provision - A User Perspective. CONVERSATIONS (2022)
Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161 (2022)
Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31 (3) (2019)
Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI (2018)
Kjell Ivar Øvergård, Cato Alexander Bjørkli, Bjarte Knappen Røed, Thomas Hoff
Control strategies used by experienced marine navigators: observation of verbal conversations during navigation training. Cogn. Technol. Work. 12 (3) (2010)
Cato Alexander Bjørkli, Kjell Ivar Øvergård, Bjarte Knappen Røed, Thomas Hoff
Control situations in high-speed craft operation. Cogn. Technol. Work. 9 (2) (2007)
Thomas Hoff, Trond Are Øritsland, Cato Alexander Bjørkli
Exploring the embodied-mind approach to user experience. NordiCHI (2002)