Cecilie Bertinussen Nordheim

Publication Activity (10 Years)

Years Active: 2018-2019
Publications (10 Years): 2

Top Topics

Contextual Factors

Customer Service

Collaborative Filtering

Theoretical Models

Top Venues

Interact. Comput.

Publications

Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study. Interact. Comput. 31 (3) (2019)
Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study. INSCI (2018)