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An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study.
Cecilie Bertinussen Nordheim
Asbjørn Følstad
Cato Alexander Bjørkli
Published in:
Interact. Comput. (2019)
Keyphrases
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structural equation modeling
customer service
trust model
probability distribution
empirical data
probabilistic model
theoretical framework
measurement model
structural model
objective function
customer satisfaction
contextual factors
theoretical models