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CONVERSATIONS
2019
2020
2022
2023
2019
2023
Keyphrases
Publications
volume 13815, 2023
Chatbot Research and Design - 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22-23, 2022, Revised Selected Papers
CONVERSATIONS
13815 (2023)
2022
Charlotte van Hooijdonk
,
Gabriëlla Martijn
,
Christine Liebrecht
A Framework and Content Analysis of Social Cues in the Introductions of Customer Service Chatbots.
CONVERSATIONS
(2022)
Christine Liebrecht
,
Naomi Kamoen
,
Celine Aerts
Voice Your Opinion! Young Voters' Usage and Perceptions of a Text-Based, Voice-Based and Text-Voice Combined Conversational Agent Voting Advice Application (CAVAA).
CONVERSATIONS
(2022)
Oda Elise Nordberg
,
Frode Guribye
Interacting with the News Through Voice User Interfaces.
CONVERSATIONS
(2022)
Tanja Henkel
,
Annemiek J. Linn
,
Margot J. van der Goot
Understanding the Intention to Use Mental Health Chatbots Among LGBTQIA+ Individuals: Testing and Extending the UTAUT.
CONVERSATIONS
(2022)
Susana C. Silva
,
Roberta De Cicco
,
Maria Levi
,
Maik Hammerschmidt
Value Creation in Gamified Chatbot Interactions and Its Impact on Brand Engagement.
CONVERSATIONS
(2022)
Nadia Abbas
,
Asbjørn Følstad
,
Cato Alexander Bjørkli
Chatbots as Part of Digital Government Service Provision - A User Perspective.
CONVERSATIONS
(2022)
Tom Niederer
,
Daniel Schloss
,
Noemi Christensen
Designing Context-Aware Chatbots for Product Configuration.
CONVERSATIONS
(2022)
Max Angenius
,
Maliheh Ghajargar
Interactive Journaling with AI: Probing into Words and Language as Interaction Design Materials.
CONVERSATIONS
(2022)
Lotte Leeuwis
,
Linwei He
Hi, I'm Cecil(y) the Smoking Cessation Chatbot: The Effectiveness of Motivational Interviewing and Confrontational Counseling Chatbots and the Moderating Role of the Need for Autonomy and Self-efficacy.
CONVERSATIONS
(2022)
Giulio Antonio Abbo
,
Pietro Crovari
,
Franca Garzotto
Enhancing Conversational Troubleshooting with Multi-modality: Design and Implementation.
CONVERSATIONS
(2022)
Gina E. M. Stolwijk
,
Florian A. Kunneman
Increasing the Coverage of Clarification Responses for a Cooking Assistant.
CONVERSATIONS
(2022)
Chloe Chira
,
Evangelos Mathioudis
,
Christina Michailidou
,
Pantelis Agathangelou
,
Georgia Christodoulou
,
Ioannis Katakis
,
Efstratios Kontopoulos
,
Konstantinos Avgerinakis
An Affective Multi-modal Conversational Agent for Non Intrusive Data Collection from Patients with Brain Diseases.
CONVERSATIONS
(2022)
volume 13171, 2022
Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23-24, 2021, Revised Selected Papers
CONVERSATIONS
13171 (2022)
2021
Sandra Mooshammer
,
Katrin Etzrodt
Social Research with Gender-Neutral Voices in Chatbots - The Generation and Evaluation of Artificial Gender-Neutral Voices with Praat and Google WaveNet.
CONVERSATIONS
(2021)
Tina Taule
,
Asbjørn Følstad
,
Knut Inge Fostervold
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay.
CONVERSATIONS
(2021)
Roberta De Cicco
,
Serena Iacobucci
,
Antonio Aquino
,
Francesca Romana Alparone
,
Riccardo Palumbo
Understanding Users' Acceptance of Chatbots: An Extended TAM Approach.
CONVERSATIONS
(2021)
Naomi Kamoen
,
Tessa McCartan
,
Christine Liebrecht
Conversational Agent Voting Advice Applications: A Comparison Between a Structured, Semi-structured, and Non-structured Chatbot Design for Communicating with Voters About Political Issues.
CONVERSATIONS
(2021)
Ana Paula Chaves
,
Marco Aurélio Gerosa
The Impact of Chatbot Linguistic Register on User Perceptions: A Replication Study.
CONVERSATIONS
(2021)
Beatriz Félix
,
Jorge Ribeiro
Understanding People's Expectations When Designing a Chatbot for Cancer Patients.
CONVERSATIONS
(2021)
V. Phoebe Pawlik
Design Matters! How Visual Gendered Anthropomorphic Design Cues Moderate the Determinants of the Behavioral Intention Towards Using Chatbots.
CONVERSATIONS
(2021)
Sebastian Hobert
Individualized Learning Patterns Require Individualized Conversations - Data-Driven Insights from the Field on How Chatbots Instruct Students in Solving Exercises.
CONVERSATIONS
(2021)
Inês Lobo
,
Diogo Rato
,
Rui Prada
,
Frank Dignum
Socially Aware Interactions: From Dialogue Trees to Natural Language Dialogue Systems.
CONVERSATIONS
(2021)
Kathrin Koebel
,
Martin Lacayo
,
Madhumitha Murali
,
Ioannis Tarnanas
,
Arzu Çöltekin
Expert Insights for Designing Conversational User Interfaces as Virtual Assistants and Companions for Older Adults with Cognitive Impairments.
CONVERSATIONS
(2021)
Luiz Philipe Serrano Alves
,
Igor Scaliante Wiese
,
Ana Paula Chaves
,
Igor Steinmacher
How to Find My Task? Chatbot to Assist Newcomers in Choosing Tasks in OSS Projects.
CONVERSATIONS
(2021)
Eren Yildiz
,
Suna Bensch
,
Frank Dignum
Incorporating Social Practices in Dialogue Systems.
CONVERSATIONS
(2021)
volume 12604, 2021
Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers
CONVERSATIONS
12604 (2021)
2020
Roberta De Cicco
,
Susana Cristina Lima da Costa e Silva
,
Riccardo Palumbo
Should a Chatbot Disclose Itself? Implications for an Online Conversational Retailer.
CONVERSATIONS
(2020)
Antje Henriette Annette Janssen
,
Davinia Rodríguez Cardona
,
Michael H. Breitner
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services.
CONVERSATIONS
(2020)
Pietro Crovari
,
Sara Pidò
,
Franca Garzotto
,
Stefano Ceri
Show, Don't Tell. Reflections on the Design of Multi-modal Conversational Interfaces.
CONVERSATIONS
(2020)
Knut Kvale
,
Eleonora Freddi
,
Stig Hodnebrog
,
Olav Alexander Sell
,
Asbjørn Følstad
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
CONVERSATIONS
(2020)
Sviatlana Höhn
,
Kerstin Bongard-Blanchy
Heuristic Evaluation of COVID-19 Chatbots.
CONVERSATIONS
(2020)
Katrin Etzrodt
The Ontological Classification of Conversational Agents - An Adaptation of Piaget's Equilibration Theory.
CONVERSATIONS
(2020)
Margot J. van der Goot
,
Laura Hafkamp
,
Zoë Dankfort
Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers.
CONVERSATIONS
(2020)
Elayne Ruane
,
Sinead Farrell
,
Anthony Ventresque
User Perception of Text-Based Chatbot Personality.
CONVERSATIONS
(2020)
Christian Löw
,
Lukas Moshuber
,
Albert Rafetseder
Grätzelbot: Social Companion Technology for Community Building among University Freshmen.
CONVERSATIONS
(2020)
Fabio Catania
,
Micol Spitale
,
Giulia Cosentino
,
Franca Garzotto
Conversational Agents to Promote Children's Verbal Communication Skills.
CONVERSATIONS
(2020)
Emmelyn A. J. Croes
,
Marjolijn L. Antheunis
36 Questions to Loving a Chatbot: Are People Willing to Self-disclose to a Chatbot?
CONVERSATIONS
(2020)
Marloes M. C. van Wezel
,
Emmelyn A. J. Croes
,
Marjolijn L. Antheunis
"I'm Here for You": Can Social Chatbots Truly Support Their Users? A Literature Review.
CONVERSATIONS
(2020)
Lorenz Cuno Klopfenstein
,
Matteo Di Lorenzi
Go to Chapter X to Explore Interactive Narrative on Smart Assistants.
CONVERSATIONS
(2020)
Christine Liebrecht
,
Lena Sander
,
Charlotte van Hooijdonk
Too Informal? How a Chatbot's Communication Style Affects Brand Attitude and Quality of Interaction.
CONVERSATIONS
(2020)
volume 11970, 2020
Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers
CONVERSATIONS
11970 (2020)
2019
Sebastian Hobert
,
Florian Berens
Small Talk Conversations and the Long-Term Use of Chatbots in Educational Settings - Experiences from a Field Study.
CONVERSATIONS
(2019)
Fabio Catania
,
Eleonora Beccaluva
,
Franca Garzotto
The Conversational Agent "Emoty" Perceived by People with Neurodevelopmental Disorders: Is It a Human or a Machine?
CONVERSATIONS
(2019)
Oda Elise Nordberg
,
Jo Dugstad Wake
,
Emilie Sektnan Nordby
,
Eivind Flobak
,
Tine Nordgreen
,
Suresh Kumar Mukhiya
,
Frode Guribye
Designing Chatbots for Guiding Online Peer Support Conversations for Adults with ADHD.
CONVERSATIONS
(2019)
Stergios Tegos
,
Stavros N. Demetriadis
,
Georgios Psathas
,
Thrasyvoulos Tsiatsos
A Configurable Agent to Advance Peers' Productive Dialogue in MOOCs.
CONVERSATIONS
(2019)
Raphael Meyer von Wolff
,
Jonas Nörtemann
,
Sebastian Hobert
,
Matthias Schumann
Chatbots for the Information Acquisition at Universities - A Student's View on the Application Area.
CONVERSATIONS
(2019)
Knut Kvale
,
Olav Alexander Sell
,
Stig Hodnebrog
,
Asbjørn Følstad
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.
CONVERSATIONS
(2019)
Evelien Heyselaar
,
Tibor Bosse
Using Theory of Mind to Assess Users' Sense of Agency in Social Chatbots.
CONVERSATIONS
(2019)
Kaisa Väänänen
,
Aleksi Hiltunen
,
Jari Varsaluoma
,
Iikka Pietilä
CivicBots - Chatbots for Supporting Youth in Societal Participation.
CONVERSATIONS
(2019)