Ulrich Gnewuch

Publication Activity (10 Years)

Years Active: 2016-2024
Publications (10 Years): 36

Top Topics

Designing Effective

Crisis Response

Customer Service

Top Venues

Publications

Dörte Schulte-Derne, Ulrich Gnewuch
Translating AI Ethics Principles into Practice to Support Robotic Process Automation Implementation. MIS Q. Executive 23 (2) (2024)
Till Carlo Schelhorn, Ulrich Gnewuch, Alexander Maedche
Designing a Large Language Model Based Open Data Assistant for Effective Use. DESRIST (2024)
Marvin Braun, Maike Greve, Ulrich Gnewuch
The New Dream Team? A Review of Human-AI Collaboration Research From a Human Teamwork Perspective. ICIS (2023)
Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche
Saleshat: A LLM-Based Social Robot for Human-Like Sales Conversations. CONVERSATIONS (2023)
Daniel Schloß, Juan D. G. Espitia, Ulrich Gnewuch
Designing a Conversation Mining System for Customer Service Chatbots. ECIS (2023)
Timo Strohmann, Dominik Siemon, Edona Elshan, Ulrich Gnewuch
Design Principles in Information Systems Research: Trends in Construction and Formulation. AMCIS (2023)
Daniel Schloß, Ulrich Gnewuch, Alexander Maedche
Towards Designing a NLU Model Improvement System for Customer Service Chatbots. Wirtschaftsinformatik (2023)
Marcel Ruoff, Ulrich Gnewuch, Alexander Maedche, Benjamin Scheibehenne
Designing Conversational Dashboards for Effective Use in Crisis Response. J. Assoc. Inf. Syst. 24 (6) (2023)
Leon Hanschmann, Ulrich Gnewuch, Alexander Maedche
BotOrNot: A Platform for Conducting Experiments with Undisclosed Chat Agents. MuC (2022)
Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz
A Framework of Personality Cues for Conversational Agents. HICSS (2022)
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
Opposing Effects of Response Time in Human-Chatbot Interaction. Bus. Inf. Syst. Eng. 64 (6) (2022)
Ivo Benke, Ulrich Gnewuch, Alexander Maedche
Understanding the impact of control levels over emotion-aware chatbots. Comput. Hum. Behav. 129 (2022)
Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz
Designing Personality-Adaptive Conversational Agents for Mental Health Care. Inf. Syst. Frontiers 24 (3) (2022)
Florian Onur Kuhlmeier, Ulrich Gnewuch, Stefan Lüttke, Eva-Lotta Brakemeier, Alexander Mädche
A Personalized Conversational Agent to Treat Depression in Youth and Young Adults - A Transdisciplinary Design Science Research Project. DESRIST (2022)
Ulrich Gnewuch, Marcel Ruoff, Christian Peukert, Alexander Maedche
Multiexperience. Bus. Inf. Syst. Eng. 64 (6) (2022)
Ulrich Gnewuch, Alexander Maedche
Toward a Method for Reviewing Software Artifacts from Practice. DESRIST (2022)
Daniel Schloß, Ulrich Gnewuch, Alexander Maedche
Towards Designing a Conversation Mining System for Customer Service Chatbots. ICIS (2022)
Fabian Reinkemeier, Ulrich Gnewuch, Waldemar Toporowski
Can Humanizing Voice Assistants Unleash the Potential of Voice Commerce? ICIS (2022)
Saskia Haug, Marcel Ruoff, Ulrich Gnewuch
The Impact of Conversational Assistance on the Effective Use of Forecasting Support Systems: A Framed Field Experiment. ICIS (2022)
Fabian Reinkemeier, Ulrich Gnewuch
Match or Mismatch? How Matching Personality and Gender between Voice Assistants and Users Affects Trust in Voice Commerce. HICSS (2022)
Fabian Reinkemeier, Ulrich Gnewuch
Designing Effective Conversational Repair Strategies for Chatbots. ECIS (2022)
Anja Seiffer, Ulrich Gnewuch, Alexander Maedche
Understanding Employee Responses to Software Robots: A Systematic Literature Review. ICIS (2021)
Marcel Ruoff, Ulrich Gnewuch
Designing Conversational Dashboards for Effective Use in Crisis Response. ECIS (2021)
Marcel Ruoff, Ulrich Gnewuch
Designing Multimodal BI&A Systems for Co-Located Team Interactions. ECIS (2021)
Rangina Ahmad, Dominik Siemon, Ulrich Gnewuch, Susanne Robra-Bissantz
The Benefits and Caveats of Personality-Adaptive Conversational Agents in Mental Health Care. AMCIS (2021)
Ulrich Gnewuch, Meng Yu, Alexander Maedche
The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce. ECIS (2020)
Stefan Morana, Ulrich Gnewuch, Dominik Jung, Carsten Granig
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots. ECIS (2020)
Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
A Taxonomy of Social Cues for Conversational Agents. Int. J. Hum. Comput. Stud. 132 (2019)
Jasper Feine, Stefan Morana, Ulrich Gnewuch
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis. Wirtschaftsinformatik (2019)
Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
Gender Bias in Chatbot Design. CONVERSATIONS (2019)
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction. ECIS (2018)
Ulrich Gnewuch, Stefan Morana, Carl Simon Heckmann, Alexander Maedche
Designing Conversational Agents for Energy Feedback. DESRIST (2018)
Stefan Morana, Celina Friemel, Ulrich Gnewuch, Alexander Maedche, Jella Pfeiffer
Interaktion mit smarten Systemen - Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz. Wirtschaftsinformatik Manag. 9 (5) (2017)
Nils Bergmann, Silvia Schacht, Ulrich Gnewuch, Alexander Mädche
Understanding the Influence of Personality Traits on Gamification: The Role of Avatars in Energy Saving Tasks. ICIS (2017)
Ulrich Gnewuch, Stefan Morana, Alexander Mädche
Towards Designing Cooperative and Social Conversational Agents for Customer Service. ICIS (2017)
Ulrich Gnewuch, Phillip Haake, Benjamin Müller, Alexander Mädche
The Effect of Learning on the Effective Use of Enterprise Systems. ICIS (2016)