Towards Designing a Conversation Mining System for Customer Service Chatbots.

Daniel Schloß Ulrich Gnewuch Alexander Maedche

Published in: ICIS (2022)

Keyphrases

customer service
inventory control
data mining
governmental organizations
customer satisfaction
customer behavior
natural language
knowledge discovery
web logs
databases
information technology
data mining techniques
web mining
sequential patterns
transactional data
customer support