The Effect of Perceived Similarity in Dominance on Customer Self-Disclosure to Chatbots in Conversational Commerce.
Ulrich GnewuchMeng YuAlexander MaedchePublished in: ECIS (2020)
Keyphrases
- electronic commerce
- similarity measure
- multi modal
- similarity metric
- internet shopping
- customer satisfaction
- statistical databases
- information disclosure
- theoretical and practical implications
- data mining
- information loss
- natural language
- user satisfaction
- similarity measurement
- similarity function
- customer service
- customer behavior
- customer data
- information technology
- information systems