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Towards Designing Cooperative and Social Conversational Agents for Customer Service.
Ulrich Gnewuch
Stefan Morana
Alexander Mädche
Published in:
ICIS (2017)
Keyphrases
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conversational agents
customer service
cooperative
conversational agent
human communication
customer satisfaction
natural language interfaces
multi agent
dialog systems
customer behavior
multi agent systems
human computer interaction
affective states
customer support
machine learning
steady state