Stefan Morana

Publication Activity (10 Years)

Years Active: 2013-2024
Publications (10 Years): 50

Top Topics

User Participation

Intelligent Systems

Customer Service

Top Venues

Bus. Inf. Syst. Eng.

Publications

Carolin Stein, Timm Teubner, Stefan Morana
Designing a conversational agent for supporting data exploration in citizen science. Electron. Mark. 34 (1) (2024)
Nico Pietrantoni, Sascha Lichtenberg, Stefan Morana
Become a Lifesaver - How to Design Conversational Agents to Increase Users' Intention to Donate Blood. ICIS (2023)
Frédéric Jacob, Eric H. Grosse, Stefan Morana, Cornelius J. König
Picking with a robot colleague: A systematic literature review and evaluation of technology acceptance in human-robot collaborative warehouses. Comput. Ind. Eng. 180 (2023)
Nico Pietrantoni, R. Stefan Greulich, Stefan Morana
Be a Miracle - Designing Conversational Agents to Influence Users' Intention Regarding Organ Donation. ICIS (2023)
Jasper Feine, Stefan Morana, Alexander Maedche
Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots. Proc. ACM Hum. Comput. Interact. 6 (CSCW2) (2022)
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
Opposing Effects of Response Time in Human-Chatbot Interaction. Bus. Inf. Syst. Eng. 64 (6) (2022)
Jasper Feine, Stefan Morana, Alexander Maedche
Intrance: Designing an Interactive Enhancement System for the Development of QA Chatbots. Proc. ACM Hum. Comput. Interact. 6 (CSCW2) (2022)
Peyman Toreini, Moritz Langner, Alexander Maedche, Stefan Morana, Tobias Vogel
Designing Attentive Information Dashboards. J. Assoc. Inf. Syst. 23 (2) (2022)
Stephan Diederich, Alfred Benedikt Brendel, Stefan Morana, Lutz M. Kolbe
On the Design of and Interaction with Conversational Agents: An Organizing and Assessing Review of Human-Computer Interaction Research. J. Assoc. Inf. Syst. 23 (1) (2022)
R. Stefan Greulich, Nico Pietrantoni, Fabian Hildebrandt, Tomy Hommel, Stefan Morana, Alfred Benedikt Brendel
Ready for Take-off? - Gestaltung und Wahrnehmung von Reiseimpfberatungschatbots. HMD Prax. Wirtsch. 59 (6) (2022)
Sascha Lichtenberg, Johannes Bührke, Alfred Benedikt Brendel, Simon Trang, Stephan Diederich, Stefan Morana
Let us work Together' - Insights from an Experiment with Conversational Agents on the Relation of Anthropomorphic Design, Dialog Support, and Performance. Wirtschaftsinformatik (2021)
Anton Koslow, Benedikt Berger, Stefan Morana, Thomas Hess
Enhancing Knowledge Externalization with Speech-Based Protocol Systems: A Design Science Approach. PACIS (2021)
Eva A. C. Bittner, Milad Mirbabaie, Stefan Morana
Digital Facilitation Assistance for Collaborative, Creative Design Processes. HICSS (2021)
Tobias Bitzer, Martin Wiener, Stefan Morana
Algorithmic Transparency and Contact-tracing Apps - An Empirical Investigation. AMCIS (2021)
Sven Winkelhaus, Eric H. Grosse, Stefan Morana
Towards a conceptualisation of Order Picking 4.0. Comput. Ind. Eng. 159 (2021)
Stefanie Sohn, Dominik Siemon, Stefan Morana
When Live Chats Make Us Disclose More. ICIS (2021)
Tobias Bitzer, Martin Wiener, Stefan Morana
The Role of Algorithmic Transparency in Contact-tracing App Adoption. ICIS (2021)
Johannes Bührke, Alfred Benedikt Brendel, Sascha Lichtenberg, Stephan Diederich, Stefan Morana
Do you Feel a Connection? How Human-like Design of Conversational Agents Influences Donation Behavior. Wirtschaftsinformatik (2021)
Jasper Feine, Stefan Morana, Alexander Maedche
A chatbot response generation system. Mensch & Computer (2020)
Stefan Morana, Ulrich Gnewuch, Dominik Jung, Carsten Granig
The Effect of Anthropomorphism on Investment Decision-Making with Robo-Advisor Chatbots. ECIS (2020)
Isabella Seeber, Lena Waizenegger, Stefan Seidel, Stefan Morana, Izak Benbasat, Paul Benjamin Lowry
Collaborating with technology-based autonomous agents. Internet Res. 30 (1) (2020)
Jasper Feine, Stefan Morana, Alexander Maedche
Designing Interactive Chatbot Development Systems. ICIS (2020)
Stefan Morana, Jella Pfeiffer, Marc T. P. Adam
User Assistance for Intelligent Systems. Bus. Inf. Syst. Eng. 62 (3) (2020)
Alexander Maedche, Shirley Gregor, Stefan Morana, Jasper Feine
Conceptualization of the Problem Space in Design Science Research. DESRIST (2019)
Jasper Feine, Stefan Morana, Alexander Maedche
Designing a Chatbot Social Cue Configuration System. ICIS (2019)
Jasper Feine, Stefan Morana, Alexander Maedche
Leveraging Machine-Executable Descriptive Knowledge in Design Science Research - The Case of Designing Socially-Adaptive Chatbots. DESRIST (2019)
Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
A Taxonomy of Social Cues for Conversational Agents. Int. J. Hum. Comput. Stud. 132 (2019)
Melanie Reuter-Oppermann, Stefan Morana, Andrea Raith, Susan Sherer
Introduction to the Minitrack on Optimization of and the Use of IT for Healthcare Processes. HICSS (2019)
Stefan Morana, Julia Kroenung, Alexander Maedche, Silvia Schacht
Designing Process Guidance Systems. J. Assoc. Inf. Syst. 20 (5) (2019)
Stephan Diederich, Max Janssen-Müller, Alfred Benedikt Brendel, Stefan Morana
Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses: Insights from an Experiment with a Conversational Agent. ICIS (2019)
Jasper Feine, Stefan Morana, Ulrich Gnewuch
Measuring Service Encounter Satisfaction with Customer Service Chatbots using Sentiment Analysis. Wirtschaftsinformatik (2019)
Jasper Feine, Ulrich Gnewuch, Stefan Morana, Alexander Maedche
Gender Bias in Chatbot Design. CONVERSATIONS (2019)
Alexander Maedche, Christine Legner, Alexander Benlian, Benedikt Berger, Henner Gimpel, Thomas Hess, Oliver Hinz, Stefan Morana, Matthias Söllner
AI-Based Digital Assistants - Opportunities, Threats, and Research Perspectives. Bus. Inf. Syst. Eng. 61 (4) (2019)
Stefan Morana, Jan vom Brocke, Alexander Maedche, Stefan Seidel, Marc T. P. Adam, Udo Bub, Peter Fettke, Michael Gau, Alexander Herwix, Matthew T. Mullarkey, Hoang D. Nguyen, Jonas Sjöström, Peyman Toreini, Lauri Wessel, Robert Winter
Tool Support for Design Science Research - Towards a Software Ecosystem: A Report from a DESRIST 2017 Workshop. Commun. Assoc. Inf. Syst. 43 (2018)
Simon Kloker, Tim Straub, Stefan Morana, Christof Weinhardt
The effect of Social Reputation on retention: Designing a Social Real-Time Delphi Platform. ECIS (2018)
Ulrich Gnewuch, Stefan Morana, Marc T. P. Adam, Alexander Maedche
Faster is Not Always Better: Understanding the Effect of Dynamic Response Delays in Human-Chatbot Interaction. ECIS (2018)
Dominik Jung, Verena Dorner, Florian Glaser, Stefan Morana
Robo-Advisory - Digitalization and Automation of Financial Advisory. Bus. Inf. Syst. Eng. 60 (1) (2018)
Stefan Morana, Jella Pfeiffer, Marc T. P. Adam
Call for Papers, Issue 3/2020 - User Assistance for Intelligent Systems. Bus. Inf. Syst. Eng. 60 (6) (2018)
Susan Sherer, Stefan Morana, Melanie Reuter-Oppermann
Introduction to the Minitrack on IT-Enabled Healthcare Coordination. HICSS (2018)
Ulrich Gnewuch, Stefan Morana, Carl Simon Heckmann, Alexander Maedche
Designing Conversational Agents for Energy Feedback. DESRIST (2018)
Stefan Morana, Celina Friemel, Ulrich Gnewuch, Alexander Maedche, Jella Pfeiffer
Interaktion mit smarten Systemen - Aktueller Stand und zukünftige Entwicklungen im Bereich der Nutzerassistenz. Wirtschaftsinformatik Manag. 9 (5) (2017)
Melanie Reuter-Oppermann, Stefan Morana, Peter Hottum
Towards Designing an Assistant for Semi-Automatic EMS Dispatching. HICSS (2017)
Silvia Schacht, Florian Keusch, Nils Bergmann, Stefan Morana
Web Survey Gamification - Increasing Data Quality in Web Surveys by using Game Design Elements. ECIS (2017)
Stefan Morana, Silvia Schacht, Ansgar Scherp, Alexander Maedche
A review of the nature and effects of guidance design features. Decis. Support Syst. 97 (2017)
Stefan Morana, Julia Kroenung, Alexander Maedche
"I did use it!" - Assessing subjective vs objective cognitive artifact usage. Wirtschaftsinformatik (2017)
Ulrich Gnewuch, Stefan Morana, Alexander Mädche
Towards Designing Cooperative and Social Conversational Agents for Customer Service. ICIS (2017)
Verena Dorner, Stefan Morana, Alexander Maedche, Christof Weinhardt
Towards designing individual value-oriented decision support for selecting Internet-based services. GI-Jahrestagung (2016)
Alexander Maedche, Stefan Morana, Silvia Schacht, Dirk Werth, Julian Krumeich
Advanced User Assistance Systems. Bus. Inf. Syst. Eng. 58 (5) (2016)
Phillip Haake, Stefan Morana, Silvia Schacht, Lu Zhou-Hartmann, Alexander Mädche
Designing an End User Participation and Involvement Assistant for Continuous IS Development. ICIS (2016)
Stefan Morana, Silvia Schacht, Alexander Maedche
Exploring the Design, Use, and Outcomes of Process Guidance Systems - A Qualitative Field Study. DESRIST (2016)
Stefan Morana, Timo Gerards, Alexander Mädche
ITSM ProcessGuide - A Process Guidance System for IT Service Management. DESRIST (2015)
Silvia Schacht, Anton Reindl, Stefan Morana, Alexander Maedche
Projekterfahrungen spielend einfach mit der ProjectWorld! - Ein gamifiziertes Projektwissensmanagementsystem. HMD Prax. Wirtsch. 52 (6) (2015)
Silvia Schacht, Stefan Morana, Nils Urbach, Alexander Maedche
Are you a Maverick? Towards a Segmentation of Collaboration Technology Users. ICIS (2015)
Silvia Schacht, Stefan Morana, Alexander Mädche
The Project World - Gamification in Project Knowledge Management. ECIS (2014)
Stefan Morana, Silvia Schacht, Ansgar Scherp, Alexander Maedche
Designing a Process Guidance System to Support User's Business Process Compliance. ICIS (2014)
Stefan Morana, Silvia Schacht, Ansgar Scherp, Alexander Maedche
User Guidance for Document-Driven Processes in Enterprise Systems. DESRIST (2013)