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Peter Hottum
ORCID
Publication Activity (10 Years)
Years Active: 2014-2017
Publications (10 Years): 2
Top Topics
Customer Service
Wrapper Generation
Landmark Extraction
Queuing Model
Top Venues
IESS
HICSS
OR
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Publications
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Melanie Reuter-Oppermann
,
Stefan Morana
,
Peter Hottum
Towards Designing an Assistant for Semi-Automatic EMS Dispatching.
HICSS
(2017)
Johannes Kunze von Bischhoffshausen
,
Peter Hottum
,
Ronny Schüritz
Service Science Textbooks: Opportunities of an Interdisciplinary Approach.
IESS
(2016)
Melanie Reuter-Oppermann
,
Johannes Kunze von Bischhoffshausen
,
Peter Hottum
Towards an IT-Based Coordination Platform for the German Emergency Medical Service System.
IESS
(2015)
Peter Hottum
,
Axel Kieninger
,
Peter Brinkhoff
Towards a Framework of Influence Factors for Value Co-creation in Service Systems.
IESS
(2015)
Peter Hottum
,
Melanie Reuter-Oppermann
Towards a Customer-Oriented Queuing in Service Incident Management.
OR
(2014)