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Designing a Conversation Mining System for Customer Service Chatbots.
Daniel Schloß
Juan D. G. Espitia
Ulrich Gnewuch
Published in:
ECIS (2023)
Keyphrases
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customer service
customer satisfaction
inventory control
customer behavior
web mining
text mining
data mining
cooperative
natural language
itemsets
frequent patterns
call center
databases
data mining techniques
customer support
governmental organizations