Knut Kvale

Publication Activity (10 Years)

Years Active: 1990-2023
Publications (10 Years): 5

Top Topics

Usability Problems

Customer Support

Customer Satisfaction

Top Venues

BPM Industry Forum

Publications

Phoebe Parsons, Knut Kvale, Torbjørn Svendsen, Giampiero Salvi
A character-based analysis of impacts of dialects on end-to-end Norwegian ASR. NoDaLiDa (2023)
Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale
How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements? BPM Industry Forum (2021)
Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? CONVERSATIONS (2020)
Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. CONVERSATIONS (2019)
Asbjørn Følstad, Ida Maria Haugstveit, Knut Kvale, Amela Karahasanovic
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations. Interact. Comput. 28 (4) (2016)
Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit
Customer support as a source of usability insight: why users call support after visiting self-service websites. NordiCHI (2014)
Knut Kvale, Ragnhild Halvorsrud
How do the elderly talk to a natural language call routing system? INTERSPEECH (2008)
Bente Maegaard, Jens Erik Fenstad, Lars Ahrenberg, Knut Kvale, Katarina Mühlenbock, Bernt-Erik Heid
KUNSTI - Knowledge Generation for Norwegian Language Technology. LREC (2006)
Knut Kvale, Narada D. Warakagoda
A speech centric mobile multimodal service useful for dyslectics and aphasics. INTERSPEECH (2005)
Arne Kjell Foldvik, Knut Kvale
Dialect maps and dialect research; useful tools for automatic speech recognition? ICSLP (1998)
Knut Kvale, Ingunn Amdal
Improved automatic recognition of Norwegian natural numbers by incorporating phonetic knowledge. ICASSP (1997)
Knut Kvale, Arne Kjell Foldvik
"four-and-twenty, twenty-four". what's in a number? EUROSPEECH (1997)
Knut Kvale
Norwegian numerals: a challenge to automatic speech recognition. ICSLP (1996)
Dominic S. F. Chan, Adrian Fourcin, Dafydd Gibbon, Björn Granström, Mark A. Huckvale, George Kokkinakis, Knut Kvale, Lori Lamel, Børge Lindberg, Asunción Moreno, Jiannis Mouropoulos, Francesco Senia, Isabel Trancoso, Corin 't Veld, Jerome Zeiliger
EUROM - a spoken language resource for the EU - the SAM projects. EUROSPEECH (1995)
Knut Kvale
On the connection between manual segmentation conventions and "errors" made by automatic segmentation. ICSLP (1994)
Knut Kvale, Arne Kjell Foldvik
The multifarious r-sound. ICSLP (1992)
Torbjørn Svendsen, Knut Kvale
Automatic alignment of phonemic labels with continuous speech. ICSLP (1990)