How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements?
Mathias HanssonKristin AngelFelix MannhardtKnut KvalePublished in: BPM Industry Forum (2021)
Keyphrases
- service providers
- process mining
- service delivery
- service provision
- web services
- business processes
- business process
- process model
- event logs
- online services
- e government
- life cycle
- data mining services
- service management
- end to end
- cloud computing
- formal concept analysis
- service oriented
- service quality
- e learning
- end users
- government agencies
- public sector
- data mining
- association rule mining
- digital libraries
- expert systems
- data model
- user oriented
- data management
- anomaly detection