Login / Signup
Eleonora Freddi
ORCID
Publication Activity (10 Years)
Years Active: 2020-2020
Publications (10 Years): 1
Top Topics
Customer Service
User Experience
Business Strategy
Customer Satisfaction
Top Venues
CONVERSATIONS
</>
Publications
</>
Knut Kvale
,
Eleonora Freddi
,
Stig Hodnebrog
,
Olav Alexander Sell
,
Asbjørn Følstad
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
CONVERSATIONS
(2020)