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Stig Hodnebrog
ORCID
Publication Activity (10 Years)
Years Active: 2019-2020
Publications (10 Years): 2
Top Topics
Customer Behavior
Customer Service
Automatic Analysis
Business Strategy
Top Venues
CONVERSATIONS
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Publications
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Knut Kvale
,
Eleonora Freddi
,
Stig Hodnebrog
,
Olav Alexander Sell
,
Asbjørn Følstad
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
CONVERSATIONS
(2020)
Knut Kvale
,
Olav Alexander Sell
,
Stig Hodnebrog
,
Asbjørn Følstad
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.
CONVERSATIONS
(2019)