More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services.
Antje Henriette Annette JanssenDavinia Rodríguez CardonaMichael H. BreitnerPublished in: CONVERSATIONS (2020)
Keyphrases
- customer service
- electronic commerce
- customer data
- cost efficient
- information systems
- customer support
- business intelligence
- customer relationship management
- business processes
- business partners
- business applications
- business process
- service management
- mission critical
- service delivery
- business environment
- customer behavior
- data mining
- business models
- online services
- decision making
- business opportunities
- relationship management
- service composition
- knowledge management
- marketing campaigns
- web services
- business managers
- tourism industry
- electronic markets
- internet enabled
- customer base
- business transactions
- enterprise data
- competitive advantage
- business rules
- workflow management
- customer satisfaction