Antje Henriette Annette Janssen

Publication Activity (10 Years)

Years Active: 2019-2021
Publications (10 Years): 5

Top Topics

Participatory Design

Critical Success Factors

Customer Relationship Management

Top Venues

Bus. Inf. Syst. Eng.

Publications

Davinia Rodríguez Cardona, Antje Henriette Annette Janssen, Nadine Guhr, Michael H. Breitner, Julian Milde
A Matter of Trust? Examination of Chatbot Usage in Insurance Business. HICSS (2021)
Antje Henriette Annette Janssen, Lukas Grützner, Michael H. Breitner
Why do Chatbots fail? A Critical Success Factors Analysis. ICIS (2021)
Antje Henriette Annette Janssen, Jens Passlick, Davinia Rodríguez Cardona, Michael H. Breitner
Virtual Assistance in Any Context. Bus. Inf. Syst. Eng. 62 (3) (2020)
Antje Henriette Annette Janssen, Davinia Rodríguez Cardona, Michael H. Breitner
More than FAQ! Chatbot Taxonomy for Business-to-Business Customer Services. CONVERSATIONS (2020)
Antje Henriette Annette Janssen, Jens Passlick, Michael H. Breitner
Using Web Analytics Data: a participatory Design Model for Individual Web Traffic Report Development. AMCIS (2019)