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A Matter of Trust? Examination of Chatbot Usage in Insurance Business.
Davinia Rodríguez Cardona
Antje Henriette Annette Janssen
Nadine Guhr
Michael H. Breitner
Julian Milde
Published in:
HICSS (2021)
Keyphrases
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business partners
business processes
decision making
business models
information systems
trading partners
trust model
trust relationships
business process
electronic commerce
business intelligence
return on investment
virtual teams
supply chain
knowledge management
risk management
competitive advantage
business rules
trust evaluation
business environment
data mining
user acceptance
customer relationship management
business applications