A Matter of Trust? Examination of Chatbot Usage in Insurance Business.
Davinia Rodríguez CardonaAntje Henriette Annette JanssenNadine GuhrMichael H. BreitnerJulian MildePublished in: HICSS (2021)
Keyphrases
- business partners
- business processes
- decision making
- business models
- information systems
- trading partners
- trust model
- trust relationships
- business process
- electronic commerce
- business intelligence
- return on investment
- virtual teams
- supply chain
- knowledge management
- risk management
- competitive advantage
- business rules
- trust evaluation
- business environment
- data mining
- user acceptance
- customer relationship management
- business applications