Zoë Dankfort

Publication Activity (10 Years)

Years Active: 2020-2020
Publications (10 Years): 1

Top Topics

Customer Service

Quantitative And Qualitative

Top Venues

Publications

Margot J. van der Goot, Laura Hafkamp, Zoë Dankfort
Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers. CONVERSATIONS (2020)