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Customer Service Chatbots: A Qualitative Interview Study into the Communication Journey of Customers.

Margot J. van der GootLaura HafkampZoë Dankfort
Published in: CONVERSATIONS (2020)
Keyphrases
  • customer service
  • data collection
  • customer satisfaction
  • customer behavior
  • case study
  • quantitative and qualitative
  • service providers
  • call center
  • inventory control