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Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations.
Anouck Braggaar
Jasmin Verhagen
Gabriëlla Martijn
Christine Liebrecht
Published in:
CONVERSATIONS (2023)
Keyphrases
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customer service
customer behavior
multi party
inventory control
conversational speech
customer satisfaction
multi modal
customer support
human communication
conversation quanta
information systems
software agents