Isabel Kathleen Fornell Haugeland

Publication Activity (10 Years)

Years Active: 2022-2022
Publications (10 Years): 1

Top Topics

Field Of Human Computer Interaction

User Experience

Customer Service

Governmental Organizations

Top Venues

Int. J. Hum. Comput. Stud.

Publications

Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design. Int. J. Hum. Comput. Stud. 161 (2022)