Login / Signup
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues.
Asbjørn Følstad
Cameron Taylor
Published in:
Qual. User Exp. (2021)
Keyphrases
</>
user experience
qualitative analysis
customer service
user interaction
quantitative analysis
content analysis
user engagement
end users
website
user interface
user behavior
customer support