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The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers.
Anna Grøndahl Larsen
Asbjørn Følstad
Published in:
Gov. Inf. Q. (2024)
Keyphrases
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service provision
public administration
service providers
e government
public sector
digital government
service quality
service delivery
web services
data collection
government services
end users
user oriented
context awareness
mobile services