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Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service.
Effie Lai-Chong Law
Asbjørn Følstad
Nena Van As
Published in:
NordiCHI (2022)
Keyphrases
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customer service
inventory control
customer behavior
governmental organizations
customer satisfaction
trust model
natural language
multi modal
conversational agent
business strategy
e learning
web services
multi party
customer support