Users' experiences with chatbots: findings from a questionnaire study.
Asbjørn FølstadPetter Bae BrandtzaegPublished in: Qual. User Exp. (2020)
Keyphrases
- case study
- prior studies
- exploratory factor analysis
- questionnaire survey
- structural equation modeling
- user experience
- factors affecting
- empirical studies
- managerial implications
- search engine
- quantitative and qualitative
- empirical data
- survey data
- multiple choice
- end users
- empirical findings
- user interface
- learning environment