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The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities.
Asbjørn Følstad
Anna Grøndahl Larsen
Nina Bjerkreim-Hanssen
Published in:
EGOV (2023)
Keyphrases
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e government
government services
united states
human behavior
neural network
service delivery
human beings
human operators
human users
public policy
government organizations
electronic government
human interaction
information technology
database systems
information retrieval
real world