Communicating Service Offers in a Conversational User Interface: An Exploratory Study of User Preferences in Chatbot Interaction.
Asbjørn FølstadRagnhild HalvorsrudPublished in: OZCHI (2020)
Keyphrases
- user preferences
- user interface
- user interaction
- human computer interaction
- collaborative filtering
- user behavior
- recommender systems
- end users
- user profiles
- user feedback
- face to face interaction
- recommendation systems
- service providers
- user communities
- human communication
- mashup
- user behaviour
- conversational agent
- preference model
- information retrieval
- user interests
- user specific
- digital libraries
- information filtering
- computer mediated communication
- personalized recommendation
- web services