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Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.
Asbjørn Følstad
Cameron Taylor
Published in:
CONVERSATIONS (2019)
Keyphrases
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customer service
inventory control
customer behavior
customer satisfaction
multi modal
customer support
real time
knowledge representation
call center
multi party
multiattribute utility
utility theory
belief functions
decision makers
end users
natural language
e learning
information systems