Chatbots for customer service: user experience and motivation.
Asbjørn FølstadMarita SkjuvePublished in: CUI (2019)
Keyphrases
- user experience
- customer service
- customer satisfaction
- user interaction
- user studies
- user behavior
- user interface
- inventory control
- mobile applications
- end users
- customer behavior
- mobile services
- emerging technologies
- user engagement
- user perceptions
- steady state
- databases
- customer support
- business strategy
- governmental organizations