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Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair.
Effie Lai-Chong Law
Nena van As
Asbjørn Følstad
Published in:
INTERACT (2) (2023)
Keyphrases
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internet usage
demographic characteristics
individual differences
prior knowledge
interaction effects
males and females
age related
age groups
male and female
south african
user experience
risk management
dependent variables
customer churn
behavioral intention