Heloisa Candello

ORCID

Publication Activity (10 Years)

Years Active: 2009-2024
Publications (10 Years): 54

Top Venues

CHI Extended Abstracts

CUI

CoRR

CSCW Companion

University of Brighton, UK (PHD)

Education History

University of Brighton, UK

PHD

Publications

Heloisa Candello, Gabriel Meneguelli Soella, Leandro Nascimento
Designing multi-model conversational AI financial systems: understanding sensitive values of women entrepreneurs in Brazil. IMX Workshops (2024)
Smit Desai, Christina Wei, Jaisie Sin, Mateusz Dubiel, Nima Zargham, Shashank Ahire, Martin Porcheron, Anastasia Kuzminykh, Minha Lee, Heloisa Candello, Joel E. Fischer, Cosmin Munteanu, Benjamin R. Cowan
CUI@CHI 2024: Building Trust in CUIs-From Design to Deployment. CoRR (2024)
Frank Förster, Marta Romeo, Patrick Holthaus, Maria Jose Galvez Trigo, Joel E. Fischer, Birthe Nesset, Christian Dondrup, Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Heloisa Candello, Raina Langevin
Working with Trouble and Failures in Conversation between Humans and Robots (WTF 2023) & Is CUI Design Ready Yet? CoRR (2024)
Justin Edwards, Adelson de Araujo, Smit Desai, Jan de Wit, Heloisa Candello, Daniel J. Rough, Leigh Clark, Anni-Sofia Roberts, Benjamin R. Cowan
EduCUI: The First International Workshop for Conversational User Interfaces in Education. CUI (2024)
Heloisa Candello, Gabriel Meneguelli Soella, Leandro Nascimento
Designing multi-model conversational AI financial systems: understanding sensitive values of women entrepreneurs in Brazil. CoRR (2024)
Smit Desai, Christina Ziying Wei, Jaisie Sin, Mateusz Dubiel, Nima Zargham, Shashank Ahire, Martin Porcheron, Anastasia Kuzminykh, Minha Lee, Heloisa Candello, Joel E. Fischer, Cosmin Munteanu, Benjamin R. Cowan
CUI@CHI 2024: Building Trust in CUIs - From Design to Deployment. CHI Extended Abstracts (2024)
Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Joel E. Fischer, Heloisa Candello, Raina Langevin
Is CUI Design Ready Yet? A Workshop on Community Practices and Gaps in CUI Design & Resource Development. CUI (2023)
Benjamin R. Cowan, Leigh Clark, Heloisa Candello, Janice Tsai
Introduction to this special issue: guiding the conversation: new theory and design perspectives for conversational user interfaces. Hum. Comput. Interact. 38 (3-4) (2023)
Ruyuan Wan, Adriana Alvarado Garcia, Devansh Saxena, Catalina Vajiac, Anna Kawakami, Logan Stapleton, Haiyi Zhu, Kenneth Holstein, Heloisa Candello, Karla A. Badillo-Urquiola
Community-driven AI: Empowering people through responsible data-driven decision-making. CSCW Companion (2023)
Jaisie Sin, Heloisa Candello, Leigh Clark, Benjamin R. Cowan, Minha Lee, Cosmin Munteanu, Martin Porcheron, Sarah Theres Völkel, Stacy M. Branham, Robin N. Brewer, Ana Paula Chaves, Razan Jaber, Amanda Lazar
[email protected]: Inclusive Design of CUIs Across Modalities and Mobilities. CHI Extended Abstracts (2023)
Heloisa Candello, Gabriel Meneguelli Soella, Cassia Sampaio Sanctos, Marcelo Carpinette Grave, Adinan Alves de Brito Filho
"This means nothing to me": Building credibility in conversational systems. CUI (2023)
Christine Murad, Heloisa Candello, Cosmin Munteanu
What's The Talk on VUI Guidelines? A Meta-Analysis of Guidelines for Voice User Interface Design. CUI (2023)
Minha Lee, Jaisie Sin, Guy Laban, Matthias Kraus, Leigh Clark, Martin Porcheron, Benjamin R. Cowan, Asbjørn Følstad, Cosmin Munteanu, Heloisa Candello
Ethics of Conversational User Interfaces. CHI Extended Abstracts (2022)
Heloisa Candello, Adriana S. Vivacqua, Pedro Reynolds-Cuéllar, Marisol Wong-Villacres, Laura Sanely Gaytán-Lugo, Adriana Alvarado Garcia
'SIGuiendo' Each Other Steps. CHI Extended Abstracts (2022)
Mauro Pichiliani, Heloisa Candello, Claudio S. Pinhanez, Julio Nogima, Sara Vidon, Melina Alberio Guerra, Maíra de Bayser
A User Interface with Taxonomy Features for Content Curators of Chatbots. HCI (37) (2022)
Heloisa Candello, Claudio S. Pinhanez, Michael J. Muller, Mairieli Wessel
Unveiling Practices of Customer Service Content Curators of Conversational Agents. Proc. ACM Hum. Comput. Interact. 6 (CSCW2) (2022)
Heloisa Candello, Marcelo Grave, Emilio Brazil, Marina Ito, Adinan Alves de Brito Filho, Rogério de Paula
How can AI leverage alternative criteria and suggest a better way to measure credit worthiness and economic growth? CUI (2022)
Heloisa Candello, Claudio S. Pinhanez, Michael J. Muller, Mairieli Wessel
Unveiling Practices of Customer Service Content Curators of Conversational Agents. Proc. ACM Hum. Comput. Interact. 6 (CSCW2) (2022)
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark J. Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt J. Roach, Matt Jones
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South. CHI Extended Abstracts (2022)
Claudio S. Pinhanez, Paulo Rodrigo Cavalin, Victor Henrique Alves Ribeiro, Ana Paula Appel, Heloisa Candello, Julio Nogima, Mauro Pichiliani, Melina Alberio Guerra, Maíra de Bayser, Gabriel Louzada Malfatti, Henrique Ferreira
Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Conversational Systems. ACL/IJCNLP (1) (2021)
Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Heloisa Candello, Stephan Schlögl, Matthew P. Aylett, Jaisie Sin, Robert J. Moore, Grace Hughes, Andrew Ku
Let's Talk About CUIs: Putting Conversational User Interface Design Into Practice. CHI Extended Abstracts (2021)
Heloisa Candello, Mauro Carlos Pichiliani, Claudio Santos Pinhanez
Teaching Conversational Robots in a Museum Exhibition with Interactive Surfaces. ISS Companion (2021)
Claudio Santos Pinhanez, Heloisa Candello, Paulo Rodrigo Cavalin, Mauro Carlos Pichiliani, Ana Paula Appel, Victor Henrique Alves Ribeiro, Julio Nogima, Maíra Gatti de Bayser, Melina Alberio Guerra, Henrique Ferreira, Gabriel Louzada Malfatti
Integrating Machine Learning Data with Symbolic Knowledge from Collaboration Practices of Curators to Improve Conversational Systems. CHI (2021)
Philip R. Doyle, Daniel John Rough, Justin Edwards, Benjamin R. Cowan, Leigh Clark, Martin Porcheron, Stephan Schlögl, María Inés Torres, Cosmin Munteanu, Christine Murad, Jaisie Sin, Minha Lee, Matthew Peter Aylett, Heloisa Candello
[email protected]: Theoretical and Methodological Challenges in Intelligent Conversational User Interface Interactions. IUI Companion (2021)
Heloisa Candello, Mauro Pichiliani, Claudio S. Pinhanez
Making Conversational Robots Learn from Children in a Collaborative Museum Exhibition. CSCW Companion (2021)
Fabrício Barth, Heloisa Candello, Paulo R. Cavalin, Claudio S. Pinhanez
Intentions, Meanings, and Whys: Designing Content for Voice-based Conversational Museum Guides. CIU (2020)
Martin Porcheron, Leigh Clark, Matt Jones, Heloisa Candello, Benjamin R. Cowan, Christine Murad, Jaisie Sin, Matthew P. Aylett, Minha Lee, Cosmin Munteanu, Joel E. Fischer, Philip R. Doyle, Jofish Kaye
CUI@CSCW: Collaborating through Conversational User Interfaces. CSCW Companion (2020)
Heloisa Candello, Fabrício Barth, Eduardo Carvalho, Ruy Alves Guimarães Cotia
Understanding How Visitors Interact with Voice-Based Conversational Systems. HCI (21) (2020)
Claudio S. Pinhanez, Paulo R. Cavalin, Victor Henrique Alves Ribeiro, Heloisa Candello, Julio Nogima, Ana Paula Appel, Mauro Pichiliani, Maíra Gatti de Bayser, Melina Alberio Guerra, Henrique Ferreira, Gabriel Louzada Malfatti
Using Meta-Knowledge Mined from Identifiers to Improve Intent Recognition in Neuro-Symbolic Algorithms. CoRR (2020)
Rafael Parizi, Marina Moreira da Silva, Igor Couto, Kendra Trindade, Matheus Plautz, Sabrina Marczak, Tayana Conte, Heloisa Candello
Design Thinking in Software Requirements: What Techniques to Use? A Proposal for a Recommendation Tool. CIbSE (2020)
Heloisa Candello, Mairieli Santos Wessel, Claudio S. Pinhanez
Unveiling Practices and Challenges of Machine Teachers of Customer Service Conversational Systems. CIU (2020)
Cosmin Munteanu, Leigh Clark, Benjamin R. Cowan, Stephan Schlögl, María Inés Torres, Justin Edwards, Christine Murad, Matthew P. Aylett, Martin Porcheron, Heloisa Candello, Philip R. Doyle, Jaisie Sin
CUI: Conversational User Interfaces: A Workshop on New Theoretical and Methodological Perspectives for Researching Speech-based Conversational Interactions. IUI Companion (2020)
Francisco A. M. Valério, Tatiane G. Guimarães, Raquel O. Prates, Heloisa Candello
Comparing users' perception of different chatbot interaction paradigms: a case study. IHC (2020)
Rojin Vishkaie, Monica Pereira, Mark J. Perry, George E. Raptis, Heloisa Candello, Ceara Byrne
Understanding and improving SIGCHI's volunteer experience. Interactions 27 (5) (2020)
Heloisa Candello, Cosmin Munteanu, Leigh Clark, Jaisie Sin, María Inés Torres, Martin Porcheron, Chelsea M. Myers, Benjamin R. Cowan, Joel E. Fischer, Stephan Schlögl, Christine Murad, Stuart Reeves
CUI@CHI: Mapping Grand Challenges for the Conversational User Interface Community. CHI Extended Abstracts (2020)
Marisol Wong-Villacres, Adriana Alvarado Garcia, Juan F. Maestre, Pedro Reynolds-Cuéllar, Heloisa Candello, Marilyn Iriarte, Carl DiSalvo
Decolonizing Learning Spaces for Sociotechnical Research and Design. CSCW Companion (2020)
Heloisa Candello, Mauro Pichiliani, Claudio S. Pinhanez, Sara Vidon, Mairieli Santos Wessel
Co-designing a conversational interactive exhibit for children. IDC (Extended Abstracts) (2020)
Heloisa Candello, Mauro Pichiliani, Mairieli Santos Wessel, Claudio S. Pinhanez, Michael J. Muller
Teaching Robots to Act and Converse in Physical Spaces: Participatory Design Fictions with Museum Guides. HTTF (2019)
Heloisa Candello, Claudio S. Pinhanez, Mauro Pichiliani, Marisa Vasconcelos, Haylla Conde
Can direct address affect user engagement with chatbots embodied in physical spaces? CUI (2019)
Heloisa Candello, Claudio S. Pinhanez, Mauro Pichiliani, Paulo R. Cavalin, Flavio V. D. de Figueiredo, Marisa Vasconcelos, Haylla Do Carmo
The Effect of Audiences on the User Experience with Conversational Interfaces in Physical Spaces. CHI (2019)
Heloisa Candello, Claudio S. Pinhanez, Mauro Carlos Pichiliani, Melina Alberio Guerra, Maíra Gatti de Bayser
Century. CHI Extended Abstracts (2018)
Stuart Reeves, Martin Porcheron, Joel E. Fischer, Heloisa Candello, Donald McMillan, Moira McGregor, Robert J. Moore, Rein Ove Sikveland, Alex S. Taylor, Julia Velkovska, Moustafa Zouinar
Voice-based Conversational UX Studies and Design. CHI Extended Abstracts (2018)
Claudio S. Pinhanez, Heloisa Candello, Mauro Carlos Pichiliani, Marisa Vasconcelos, Melina Alberio Guerra, Maíra Gatti de Bayser, Paulo Rodrigo Cavalin
Different but Equal: Comparing User Collaboration with Digital Personal Assistants vs. Teams of Expert Agents. CoRR (2018)
Heloisa Candello, Claudio S. Pinhanez
The Role of Dialogue User Data in the Information Interaction Design of Conversational Systems. HCI (19) (2018)
Marisa Vasconcelos, Heloisa Candello, Claudio S. Pinhanez, Thiago dos Santos
Bottester: Testing Conversational Systems with Simulated Users. IHC (2017)
Heloisa Candello, Claudio S. Pinhanez, Flavio V. D. de Figueiredo
Typefaces and the Perception of Humanness in Natural Language Chatbots. CHI (2017)
Luisa Paraguai, Heloisa Candello, Paulo Costa
Collaborative System for Generative Design: Manipulating Parameters, Generating Alternatives. HCI (18) (2017)
Heloisa Candello, Claudio S. Pinhanez, David R. Millen, Bruna Daniele Andrade
Shaping the Experience of a Cognitive Investment Adviser. HCI (20) (2017)
Francisco A. M. Valério, Tatiane G. Guimarães, Raquel O. Prates, Heloisa Candello
Here's What I Can Do: Chatbots' Strategies to Convey Their Features to Users. IHC (2017)
Martin Porcheron, Joel E. Fischer, Moira McGregor, Barry A. T. Brown, Ewa Luger, Heloisa Candello, Kenton O'Hara
Talking with Conversational Agents in Collaborative Action. CSCW Companion (2017)
Maíra Gatti de Bayser, Paulo Rodrigo Cavalin, Renan Souza, Alan Braz, Heloisa Candello, Claudio S. Pinhanez, Jean-Pierre Briot
A Hybrid Architecture for Multi-Party Conversational Systems. CoRR (2017)
Heloisa Candello
User Methods and Approaches to Design Cognitive Systems. HCI (16) (2016)
Ana Paula Appel, Heloisa Candello, Beatriz S. R. de Souza, Bruna D. Andrade
Destiny: A Cognitive Mobile Guide for the Olympics. WWW (Companion Volume) (2016)
Paulo Rodrigo Cavalin, Flavio V. D. de Figueiredo, Maíra Gatti de Bayser, Luis Gregorio Moyano, Heloisa Candello, Ana Paula Appel, Renan Souza
Building a Question-Answering Corpus Using Social Media and News Articles. PROPOR (2016)
Heloisa Candello, Silvia Bianchi, Leandro Cassa
Design Process of a Social Network System for Storage and Share Files in the Workplace. HCI (20) (2015)
Heloisa Candello, David R. Millen, Silvia Bianchi, Rogério Abreu de Paula, Claudio S. Pinhanez
: Informal Credit in Brazil. ACM DEV (2015)
Heloisa Candello, Victor Fernandes Cavalcante, Alan Braz, Rogério Abreu de Paula
A Validation Study of a Visual Analytics Tool with End Users. HCI (11) (2014)
Heloisa Candello
Multimedia Information Delivery on Mobile Cultural Applications. HCI (8) (2013)
Heloisa Candello
Developing principles for outdoor mobile multimedia guides in cultural heritage settings. Mobile HCI (2009)

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Publication Activity (10 Years)

Top Topics

Top Venues

Heloisa Candello