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Unveiling Practices of Customer Service Content Curators of Conversational Agents.

Heloisa CandelloClaudio S. PinhanezMichael J. MullerMairieli Wessel
Published in: Proc. ACM Hum. Comput. Interact. (2022)
Keyphrases
  • customer service
  • conversational agents
  • conversational agent
  • customer satisfaction
  • natural language interfaces
  • customer behavior
  • dialog systems
  • multimedia
  • web content
  • machine learning
  • software agents
  • call center