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Unveiling Practices of Customer Service Content Curators of Conversational Agents.
Heloisa Candello
Claudio S. Pinhanez
Michael J. Muller
Mairieli Wessel
Published in:
Proc. ACM Hum. Comput. Interact. (2022)
Keyphrases
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customer service
conversational agents
conversational agent
customer satisfaction
customer behavior
natural language interfaces
call center
multimedia
multimedia data
user experience
human communication
web content
pilot study
customer support
business strategy
governmental organizations