Jacki O'Neill

ORCID

Publication Activity (10 Years)

Years Active: 1999-2024
Publications (10 Years): 33

Top Venues

CSCW Companion

CHI

ICTD

Comput. Support. Cooperative Work.

University of Salford, UK (PHD)

Education History

University of Salford, UK

PHD

Publications

Millicent Ochieng, Varun Gumma, Sunayana Sitaram, Jindong Wang, Vishrav Chaudhary, Keshet Ronen, Kalika Bali, Jacki O'Neill
Beyond Metrics: Evaluating LLMs' Effectiveness in Culturally Nuanced, Low-Resource Real-World Scenarios. CoRR (2024)
Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, Monojit Choudhury
Towards Measuring and Modeling "Culture" in LLMs: A Survey. CoRR (2024)
Oritsetimeyin Arueyingho, Nicola J. Bidwell, Anicia Peters, Jacki O'Neill, Oussama Metatla, Amid Ayobi, Makuochi Samuel Nkwo, Damiete Onyema Lawrence, Rockefeller Zimba, Hadiza Ismaila, Hilda Owii, Abiola Saka
Afrocentric Collaborative Care: Supporting Context Specific Digital Health and Care. CSCW Companion (2023)
Najeeb Gambo Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth A. Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis. AfriCHI (2023)
Ishani Mondal, Kabir Ahuja, Mohit Jain, Jacki O'Neill, Kalika Bali, Monojit Choudhury
Global Readiness of Language Technology for Healthcare: What Would It Take to Combat the Next Pandemic? COLING (2022)
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Between a Rock and a Hard Place: Negotiating Dependencies and Precarity in the On-Demand Economy. Comput. Support. Cooperative Work. 31 (3) (2022)
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel C. Maina, Jacki O'Neill
"It's only when somebody says a tool worked for them that I believe it will work for me": Socio-tecture as a lens for Digital Transformation. Proc. ACM Hum. Comput. Interact. 6 (CSCW2) (2022)
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Jacki O'Neill, Millicent Ochieng, Kagonya Awori, Keshet Ronen
Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums. LREC (2022)
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel C. Maina, Jacki O'Neill
"It's only when somebody says a tool worked for them that I believe it will work for me": Socio-tecture as a lens for Digital Transformation. Proc. ACM Hum. Comput. Interact. 6 (CSCW2) (2022)
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark J. Perry, Samia Ibtasam, Suleman Shahid, Beni Chugh, David Sullivan, Heloisa Candello, James Pomeroy, Rajat Jain, Robert Dowd, Matt J. Roach, Matt Jones
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South. CHI Extended Abstracts (2022)
Ding Wang, Santosh D. Kale, Jacki O'Neill
Please Call the Specialism: Using WeChat to Support Patient Care in China. CHI (2020)
Ishita Ghosh, Jacki O'Neill
The Unbearable Modernity of Mobile Money. Comput. Support. Cooperative Work. 29 (3) (2020)
Naveena Karusala, Ding Wang, Jacki O'Neill
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses. CHI (2020)
David Nemer, Jacki O'Neill
Rethinking MOOCs: The Promises for Better Education in India. Int. J. Inf. Commun. Technol. Hum. Dev. 11 (1) (2019)
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Rethinking Financial Inclusion: from Access to Autonomy. Comput. Support. Cooperative Work. 28 (3-4) (2019)
Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
Designing a financial management smartphone app for users with mixed literacies. ICTD (2019)
Moira McGregor, Nicola J. Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya. CHI (2019)
Michaelanne Dye, Neha Kumar, Ari Schlesinger, Marisol Wong-Villacres, Morgan G. Ames, Rajesh Veeraraghavan, Jacki O'Neill, Joyojeet Pal, Mary L. Gray
Solidarity Across Borders: Navigating Intersections Towards Equity and Inclusion. CSCW Companion (2018)
Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal, Sile O'Modhrain, Tiffany C. Veinot, Robin Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
'We can go anywhere': Understanding Independence through a Case Study of Ride-hailing Use by People with Visual Impairments in metropolitan India. Proc. ACM Hum. Comput. Interact. 2 (CSCW) (2018)
Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting. Proc. ACM Hum. Comput. Interact. 2 (CSCW) (2018)
Apurv Mehra, Udayan Tandon, Sambhav Satija, Jacki O'Neill
Prayana: Intermediated Financial Management in Resource-Constrained Settings. CHI Extended Abstracts (2018)
Apurv Mehra, Srihari H. Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
Prayana: Intermediated Financial Management in Resource-Constrained Settings. CHI (2018)
Indrani Medhi-Thies, Nandita Menon, Sneha Magapu, Manisha Subramony, Jacki O'Neill
How Do You Want Your Chatbot? An Exploratory Wizard-of-Oz Study with Young, Urban Indians. INTERACT (1) (2017)
Apurv Mehra, Sambhav Satija, Jacki O'Neill
Prayana: A Journey Towards Financial Inclusion. ICTD (2017)
Jacki O'Neill, Anupama Dhareshwar, Srihari H. Muralidhar
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment. Comput. Support. Cooperative Work. 26 (4-6) (2017)
Susann Wagenknecht, Min Kyung Lee, Caitlin Lustig, Jacki O'Neill, Himanshu Zade
Algorithms at Work: Empirical Diversity, Analytic Vocabularies, Design Implications. CSCW Companion (2016)
M. Marathe, Jacki O'Neill, Paromita Pain, William Thies
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis. ICTD (2016)
Joseph Kasera, Jacki O'Neill, Nicola J. Bidwell
Sociality, Tempo & Flow: Learning from Namibian Ridesharing. AfriCHI (2016)
Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore. ICTD (2016)
Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari H. Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
Peer-to-peer in the Workplace: A View from the Road. CHI (2016)
Tawanna R. Dillahunt, Airi Lampinen, Jacki O'Neill, Loren G. Terveen, Cory Kendrick
Does the Sharing Economy do any Good? CSCW Companion (2016)
David B. Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
Turking in a Global Labour Market. Comput. Support. Cooperative Work. 25 (1) (2016)
Himanshu Zade, Jacki O'Neill
Design Illustrations to Make Adoption of Ola Technology More Beneficial for Indian Auto-Rickshaw Drivers. CSCW Companion (2016)
Nakull Gupta, Jacki O'Neill, Andrew Cross, Edward Cutrell, William Thies
Source Effects in Online Education. L@S (2015)
M. Marathe, Jacki O'Neill, Paromita Pain, William Thies
Revisiting CGNet Swara and its impact in rural India. ICTD (2015)
Edward Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Nakull Gupta, Viraj Kumar, William Thies
Blended Learning in Indian Colleges with Massively Empowered Classroom. L@S (2015)
Nakull Gupta, Indrani Medhi-Thies, Pedro Ferreira, Jacki O'Neill, Edward Cutrell
KrishiPustak: A Social Networking System for Low-Literate Farmers. CSCW Companion (2015)
Indrani Medhi-Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Edward Cutrell
KrishiPustak: A Social Networking System for Low-Literate Farmers. CSCW (2015)
Rinku Gajera, Jacki O'Neill
Ethnography in Parallel. COOP (2014)
Neha Gupta, David B. Martin, Benjamin V. Hanrahan, Jacki O'Neill
Turk-Life in India. GROUP (2014)
David B. Martin, Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta
Being a turker. CSCW (2014)
Jacki O'Neill, Shourya Roy, Antonietta Grasso, David B. Martin
Form digitization in BPO: from outsourcing to crowdsourcing? CHI (2013)
Jacki O'Neill, David B. Martin
Relationship-Based Business Process Crowdsourcing? INTERACT (4) (2013)
Jacki O'Neill, David B. Martin, Tommaso Colombino, Antonietta Grasso
When a little knowledge isn't a dangerous thing. CHI (2011)
Frédéric Roulland, Stefania Castellani, Pascal Valobra, Victor Ciriza, Jacki O'Neill, Ye Deng
Mixed reality for supporting office devices troubleshooting. VR (2011)
Jacki O'Neill, Stefania Castellani, Frédéric Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
From ethnographic study to mixed reality: a remote collaborative troubleshooting system. CSCW (2011)
Deepti Kumar, David B. Martin, Jacki O'Neill
The times they are a-changin': mobile payments in india. CHI (2011)
Nikolaos Lagos, Frédérique Segond, Stefania Castellani, Jacki O'Neill
Event Extraction for Legal Case Building and Reasoning. Intelligent Information Processing (2010)
Caroline Privault, Jacki O'Neill, Victor Ciriza, Jean-Michel Renders
A new tangible user interface for machine learning document review. Artif. Intell. Law 18 (4) (2010)
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frédéric Roulland
Designing Technology as an Embedded Resource for Troubleshooting. Comput. Support. Cooperative Work. 18 (2-3) (2009)
Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill
Query Suggestion for On-Device Troubleshooting. INTERACT (2) (2009)
David B. Martin, Jacki O'Neill, Dave W. Randall
'Talking about (my) Generation': Creativity, Practice, Technology & Talk. ECSCW (2009)
Monika Büscher, Jacki O'Neill, John Rooksby
Designing for Diagnosing: Introduction to the Special Issue on Diagnostic Work. Comput. Support. Cooperative Work. 18 (2-3) (2009)
Jacki O'Neill, David B. Martin, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski
Colour management is a socio-technical problem. CSCW (2008)
David B. Martin, Jacki O'Neill, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski
'Colour, it's just a constant problem': an examination of practice, infrastructure and workflow in colour printing. COOP (2008)
Tommaso Colombino, Antonietta Grasso, David B. Martin, Jacki O'Neill, John Bowers
Aesthetics, digital technology and collaboration. BCS HCI (2) (2008)
Jacki O'Neill, David B. Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey J. Woolfe
Asymmetrical collaboration in print shop-customer relationships. ECSCW (2007)
David B. Martin, Jacki O'Neill, David Randall, Mark Rouncefield
How Can I Help You? Call Centres, Classification Work and Coordination. Comput. Support. Cooperative Work. 16 (3) (2007)
Frédéric Roulland, Aaron N. Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill
Query Reformulation and Refinement Using NLP-Based Sentence Clustering. ECIR (2007)
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
The practical indispensability of articulation work to immediate and remote help-giving. CSCW (2006)
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie
Representations Can Be Good Enough. ECSCW (2005)
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie
Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. CEC Workshops (2005)
Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie
Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design. INTERACT (2005)
David B. Martin, Mark Rouncefield, Jacki O'Neill, Mark Hartswood, David Randall
Timing in the art of integration: 'that's how the bastille got stormed'. GROUP (2005)
Jacki O'Neill, David B. Martin
Text chat in action. GROUP (2003)
Jacki O'Neill, David B. Martin, Hasan Al-Matrouk, David Wastell
Working hard in the 'office': an ethnomethodological study of on-line workshops. CSCL (2002)
David B. Martin, Jacki O'Neill, Richard Varey, David Wastell
Pushing All The Right Buttons: Lessons From Two Case Studies of Touch-screen Kiosks. INTERACT (1999)

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Publication Activity (10 Years)

Top Topics

Top Venues

Jacki O'Neill