How Can I Help You? Call Centres, Classification Work and Coordination.
David B. MartinJacki O'NeillDavid RandallMark RouncefieldPublished in: Comput. Support. Cooperative Work. (2007)
Keyphrases
- image classification
- machine learning
- pattern recognition
- support vector machine
- automatic classification
- classification scheme
- decision trees
- classification process
- classification models
- support vector
- feature space
- classification accuracy
- cooperative
- pattern classification
- preprocessing
- feature vectors
- supervised classification
- cross validation
- classification method
- neural network
- automated classification
- object classification
- classification rules
- classification algorithm
- benchmark datasets
- support vector machine svm
- multi class
- feature selection