Aileen Cater-Steel

Publication Activity (10 Years)

Years Active: 1995-2021
Publications (10 Years): 26

Top Topics

Service Management

Decision Support

Factors Affecting

Top Venues

Decis. Support Syst.

Publications

Moyassar Zuhair Al-Taie, Mohamed Abdalla Nour, Aileen Cater-Steel
An Empirical Assessment of the Relationship Between Information Intensity and IT Leaders' Role and Structural Power. J. Glob. Inf. Manag. 29 (6) (2021)
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
Factors affecting e-government adoption in Liberia: A practitioner perspective. Electron. J. Inf. Syst. Dev. Ctries. 87 (3) (2021)
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. PACIS (2020)
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia. ACIS (2020)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian
Development and evaluation of a software-mediated process assessment method for IT service management. Inf. Manag. 57 (4) (2020)
Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar
Effective organisational change to achieve successful ITIL implementation. J. Enterp. Inf. Manag. 32 (3) (2019)
Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian
Design Science Research in Doctoral Projects: An Analysis of Australian Theses. J. Assoc. Inf. Syst. 20 (12) (2019)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
Benefits and relevance of International Standards in a design science research project for process assessments. Comput. Stand. Interfaces 60 (2018)
Muralidharan Ramakrishnan, Anup Shrestha, Aileen Cater-Steel, Jeffrey Soar
IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model. ACIS (2018)
Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel
An Empirical Assessment of the CIO Role Expectations Instrument Using PLS Path Modelling. Commun. Assoc. Inf. Syst. 42 (2018)
Mehdi Asgarkhani, Aileen Cater-Steel, Mark Toleman, Mustafa A. Ally
Failed IT projects: is poor IT governance to blame? ACIS (2017)
Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian
An Analysis of Design Science Research Adoption in Doctoral Projects in Australia. ACIS (2017)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment. SPICE (2017)
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing. Decis. Support Syst. 102 (2017)
Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Mark Toleman, Duncan Troup
The phenomenon of P3 community for IT support: a crowd-support case study. CONF-IRM (2017)
Ahmed Attiya, Aileen Cater-Steel, Jeffrey Soar, Shahab Abdulla
The perceived public value of social media in Queensland local Councils. ACIS (2017)
Craig Baty, Michael Lane, Aileen Cater-Steel, Mustafa Ally
The Role of National Culture in the Strategic Use of and Investment in ICT: A Comparative Study of Japanese and Australian Organisations. ACIS (2017)
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research. ACIS (2016)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
Innovative decision support for IT service management. J. Decis. Syst. 25 (Supplement) (2016)
Aileen Cater-Steel, Raul Valverde, Anup Shrestha, Mark Toleman
Decision support systems for IT service management. Int. J. Inf. Decis. Sci. 8 (3) (2016)
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
IT outsourcing decision factors in research and practice: a case study. CoRR (2016)
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
Determinants of perceived usefulness of e-learning systems. Comput. Hum. Behav. 64 (2016)
Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. CoRR (2016)
Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout, Suren Behari
The Issue of Reliability in Software Mediated Process Assessments. SPICE (2016)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
Evaluation of Software Mediated Process Assessments for IT Service Management. SPICE (2015)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. ACIS (2015)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. DESRIST (2014)
Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout
Towards Transparent and Efficient Process Assessments for IT Service Management. SPICE (2014)
Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe
IT Service Management: A Cross-national Study of ITIL Adoption. CAIS 34 (2014)
Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
Software-Mediated Process Assessment for IT Service Capability Management. ECIS (2014)
Marion Lepmets, Rory V. O'Connor, Aileen Cater-Steel, Antoni Lluís Mesquida, Tom McBride
A Cynefin Based Approach to Process Model Tailoring and Goal Alignment. QUATIC (2014)
Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel
The Relationship Between Organisational Strategic IT Vision and CIO Roles: One Size Does Not Fit All. Australas. J. Inf. Syst. 18 (2) (2014)
Aileen Cater-Steel, Marion Lepmets
Measuring IT service quality: evaluation of IT service quality measurement framework in industry. J. Serv. Sci. Res. 6 (1) (2014)
Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout
A Tool for IT Service Management Process Assessment for Process Improvement. PROFES (2013)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST (2013)
Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha
Software-Mediated Process Assessment in IT Service Management. SPICE (2013)
Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel
The CIO Role Expectations Instrument: Validation and Model Testing. ACIS (2013)
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
IT infrastructure services as a requirement for e-learning system success. Comput. Educ. 69 (2013)
Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach. SPICE (2013)
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
Identifying the Determinants of E-learning Service Delivery Quality. ACIS (2012)
Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras
Extending the IT service quality measurement framework through a systematic literature review. J. Serv. Sci. Res. 4 (1) (2012)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
A model to select processes for IT service management improvement. ACIS (2012)
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
Measuring E-Learning System Success (Research In Progress). PACIS (2011)
Aileen Cater-Steel, Rüdiger Zarnekow, Jochen Wulf
IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience. PACIS (2011)
Francis Gacenga, Aileen Cater-Steel
Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). PACIS (2011)
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan
Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. PACIS (2011)
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS (2011)
Raul Valverde, Mark Toleman, Aileen Cater-Steel
A method for comparing traditional and component-based models in information systems re-engineering. Inf. Syst. E Bus. Manag. 9 (1) (2011)
Aileen Cater-Steel, Wui-Gee Tan
The Role of IT Service Management in Green IT. Australas. J. Inf. Syst. 17 (1) (2010)
Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion. ACIS (2009)
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman
Implementing it Service Management: A Case Study Focussing on Critical Success Factors. J. Comput. Inf. Syst. 50 (2) (2009)
Judith Symonds, Aileen Cater-Steel
Important Themes in Postgraduate Research Supervision and Examination for Communities of Practice. ACIS (2009)
Carol Pollard, Aileen Cater-Steel
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study. Inf. Syst. Manag. 26 (2) (2009)
Martyn Brown, Aileen Cater-Steel
Do Rumours Contribute To Knowledge Management - And Will We Ever Know? MCIS (2009)
Aileen Cater-Steel
From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management. Inf. Syst. Manag. 26 (2) (2009)
Aileen Cater-Steel
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy. Int. J. Inf. Syst. Serv. Sect. 1 (2) (2009)
Lynn Sparling, Mark Toleman, Aileen Cater-Steel
SME Adoption of e-Commerce in the Central Okanagan Region of Canada. ACIS (2007)
Aileen Cater-Steel, Mark Toleman
The Role of Universities in IT Service Management Education. PACIS (2007)
Aileen Cater-Steel, Neil McBride
IT Service Management Improvement - Actor Network Perspective. ECIS (2007)
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman, Rachel Seaniger
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector. ACIS (2007)
Mustafa Ally, Aileen Cater-Steel, Mark Toleman
A Web Site Sophistication Model Based on Value-Added Technology Solutions and Services. ACIS (2007)
Aileen Cater-Steel, Mark Toleman
Education for IT Service Management Standards. Int. J. IT Stand. Stand. Res. 5 (2) (2007)
Aileen Cater-Steel, Mark Toleman
Short and Long-term Impacts of SPI in Small Software Firms. ACIS (2006)
Dave Roberts, Aileen Cater-Steel, Mark Toleman
Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades. ACIS (2006)
Aileen Cater-Steel, Mark A. Toleman, Terry Rout
Process improvement for small firms: An evaluation of the RAPID assessment-based method. Inf. Softw. Technol. 48 (5) (2006)
Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
Transforming IT Service Management - the ITIL Impact. ACIS (2006)
Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
Challenge of adopting multiple process improvement frameworks. ECIS (2006)
Aileen Cater-Steel, Mark Toleman, Terry Rout
Addressing the challenges of replications of surveys in software engineering research. ISESE (2005)
Aileen Cater-Steel, Shelly Grist
Steps to Internet Adoption Success: a study of four small regional organisations. Australas. J. Inf. Syst. 11 (2) (2004)
Aileen Cater-Steel
Low-rigour, Rapid Software Process Assessments for Small Software Development Firms. Australian Software Engineering Conference (2004)
Sandra Cormack, Aileen Cater-Steel, Jeretta Horn Nord, G. Daryl Nord
Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness. Electron. J. Inf. Syst. Dev. Ctries. 7 (1) (2002)
Sandra Cormack, Aileen Cater-Steel, Jeretta Horn Nord, G. Daryl Nord
Resolving the Troubled IT-Business Relationship from a Cultural Perspective. ACIS (2001)
Aileen Cater-Steel
Process Improvement in Four Small Software Companies. Australian Software Engineering Conference (2001)
Aileen Cater-Steel
COTS Developers Lead Best Practice Adoption. Australian Software Engineering Conference (2000)
Aileen Cater-Steel, Edmond P. Fitzgerald
Quality assurance certification: adoption by Australian software developers and its association with capability maturity. APSEC (1997)
Edmond P. Fitzgerald, Aileen Cater-Steel
Champagne Training on a Beer Budget. Commun. ACM 38 (7) (1995)