Mark Toleman

Publication Activity (10 Years)

Years Active: 2000-2023
Publications (10 Years): 18

Top Topics

International Standards

Service Management

Factors Affecting

Top Venues

Publications

Sean Smith, Michael Lane, Mark Toleman, Anup Shrestha
Safety and Quality Within the Healthcare Supply Chain: A Great Unknown. MedInfo (2023)
Sean Smith, Michael Lane, Mark Toleman, Anup Shrestha
Digital Transformation of the Healthcare Supply Chain: A Clinical Safety Evaluation Model. AMCIS (2022)
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
Factors affecting e-government adoption in Liberia: A practitioner perspective. Electron. J. Inf. Syst. Dev. Ctries. 87 (3) (2021)
Sean Smith, Michael Lane, Mark Toleman, Anup Shrestha
Does Digital Transformation of the Australian Healthcare supply chain improve clinical safety? ACIS (2021)
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia. PACIS (2020)
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia. ACIS (2020)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian
Development and evaluation of a software-mediated process assessment method for IT service management. Inf. Manag. 57 (4) (2020)
Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian
Design Science Research in Doctoral Projects: An Analysis of Australian Theses. J. Assoc. Inf. Syst. 20 (12) (2019)
Mehdi Asgarkhani, Mark Toleman, Mustafa Ally, Michael Lane
The Impact of Ineffective ITG on IT Deployment: A Study of Failed IT Deployment Initiatives. ACIS (2018)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
Benefits and relevance of International Standards in a design science research project for process assessments. Comput. Stand. Interfaces 60 (2018)
Mehdi Asgarkhani, Aileen Cater-Steel, Mark Toleman, Mustafa A. Ally
Failed IT projects: is poor IT governance to blame? ACIS (2017)
Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian
An Analysis of Design Science Research Adoption in Doctoral Projects in Australia. ACIS (2017)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment. SPICE (2017)
Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Mark Toleman, Duncan Troup
The phenomenon of P3 community for IT support: a crowd-support case study. CONF-IRM (2017)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
Innovative decision support for IT service management. J. Decis. Syst. 25 (Supplement) (2016)
Aileen Cater-Steel, Raul Valverde, Anup Shrestha, Mark Toleman
Decision support systems for IT service management. Int. J. Inf. Decis. Sci. 8 (3) (2016)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
Evaluation of Software Mediated Process Assessments for IT Service Management. SPICE (2015)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management. ACIS (2015)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. DESRIST (2014)
Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
Software-Mediated Process Assessment for IT Service Capability Management. ECIS (2014)
Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout
A Tool for IT Service Management Process Assessment for Process Improvement. PROFES (2013)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement. DESRIST (2013)
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
A model to select processes for IT service management improvement. ACIS (2012)
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS (2011)
Raul Valverde, Mark Toleman, Aileen Cater-Steel
A method for comparing traditional and component-based models in information systems re-engineering. Inf. Syst. E Bus. Manag. 9 (1) (2011)
Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion. ACIS (2009)
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman
Implementing it Service Management: A Case Study Focussing on Critical Success Factors. J. Comput. Inf. Syst. 50 (2) (2009)
Peter J. Best, Pall Rikhardsson, Mark Toleman
Continuous Fraud Detection in Enterprise Systems through Audit Trail Analysis. J. Digit. Forensics Secur. Law 4 (1) (2009)
Lynn Sparling, Mark Toleman, Aileen Cater-Steel
SME Adoption of e-Commerce in the Central Okanagan Region of Canada. ACIS (2007)
Fiona Darroch, Mark Toleman
Bridging the IS Academic-Practitioner Relationship Divide: a Review, a Theoretical Framework, and an Example of Interaction. ACIS (2007)
Aileen Cater-Steel, Mark Toleman
The Role of Universities in IT Service Management Education. PACIS (2007)
Barbara Roberts, Mark Toleman
One-size e-business adoption model does not fit all. J. Theor. Appl. Electron. Commer. Res. 2 (3) (2007)
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman, Rachel Seaniger
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector. ACIS (2007)
Mustafa Ally, Aileen Cater-Steel, Mark Toleman
A Web Site Sophistication Model Based on Value-Added Technology Solutions and Services. ACIS (2007)
Aileen Cater-Steel, Mark Toleman
Education for IT Service Management Standards. Int. J. IT Stand. Stand. Res. 5 (2) (2007)
Aileen Cater-Steel, Mark Toleman
Short and Long-term Impacts of SPI in Small Software Firms. ACIS (2006)
Dave Roberts, Aileen Cater-Steel, Mark Toleman
Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades. ACIS (2006)
Zoohan Gani, Mark Toleman
Success factors and barriers to telework adoption in ebusiness in Australia and Singapore: the influence of culture and organizational culture. J. Theor. Appl. Electron. Commer. Res. 1 (3) (2006)
Jianming Yong, Elisa Bertino, Mark Toleman, Dave Roberts
Extended RBAC with Role Attributes. PACIS (2006)
Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
Transforming IT Service Management - the ITIL Impact. ACIS (2006)
Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
Challenge of adopting multiple process improvement frameworks. ECIS (2006)
Jason F. Cohen, Mark Toleman
The IS-business relationship and its implications for performance: An empirical study of South African and Australian organisations. Int. J. Inf. Manag. 26 (6) (2006)
Aileen Cater-Steel, Mark Toleman, Terry Rout
Addressing the challenges of replications of surveys in software engineering research. ISESE (2005)
Mustafa A. Ally, Mark Toleman
A Framework for Assessing Payment Security Mechanisms and Security Information on e-Commerce Web Sites. PACIS (2005)
Fiona Darroch, Mark Toleman
Building the bridge between academia and practice. ACIS (2005)
Mustafa A. Ally, Fiona Darroch, Mark Toleman
A Framework for Understanding the Factors Influencing Pair Programming Success. XP (2005)
Mark Toleman, Fiona Darroch, Mustafa A. Ally
Web Publishing: An Extreme, Agile Experience. Business Agility and Information Technology Diffusion (2005)
Fiona Darroch, Mark Toleman
Crossing the Great Divide: a first step toward bridging the gap between Academia and Industry. ACIS (2004)
Michael de Raadt, Richard Watson, Mark Toleman
Introductory Programming: What's Happening Today and Will There Be Anyone to Teach Tomorrow ? ACE (2004)
Zoohan Gani, Mark Toleman
The influence of organisational behaviour on the perception of teleworking success in the business-to-consumer e-business application in Australia and Singapore. ACIS (2004)
Mark Toleman, Ana Almeida, Fiona Darroch
Aligning Adoption Theory with Agile System Development Methodologies. PACIS (2004)
Mustafa A. Ally, Mark Toleman
Towards a Theoretical Framework of Determinants for the Adoption and Diffusion of Buyer Authenticated Credit Card Payment Programs: The Online Merchant's Perspective. CEC (2004)
Bruce Ricardo, Mark Toleman
Outsourcing IT: Views from the Vendor's Side. ACIS (2003)
Mustafa A. Ally, Mark Toleman
Meeting Consumer Trust Concerns at the Checkouts of Australian Online Retailers. ACIS (2002)
Paula Kotzé, Lars Oestreicher, Matthias Rauterberg, Mark Toleman
Workshop on Developing Educational Material for HCI: Validation and Quality Control Issues. INTERACT (2001)
Pat Lehane, Mark Toleman, John Benecke
Applying Ecological Interface Design to Experimental Apparatus Used to Monitor a Refrigeration Plant. AUIC (2000)