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A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement.
Anup Shrestha
Aileen Cater-Steel
Mark Toleman
Wui-Gee Tan
Published in:
DESRIST (2013)
Keyphrases
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user defined
case study
low level
software process improvement
machine learning
artificial intelligence
search engine
social networks
knowledge base
process model
end to end
diffusion process