A model to select processes for IT service management improvement.

Anup Shrestha Aileen Cater-Steel Mark Toleman Wui-Gee Tan

Published in: ACIS (2012)

Keyphrases

high level
statistical model
prior knowledge
computational model
mathematical model
hierarchical structure
conceptual model
formal model
information retrieval
social networks
knowledge base
objective function
probabilistic model
software engineering
theoretical framework