Decision support systems for IT service management.
Aileen Cater-SteelRaul ValverdeAnup ShresthaMark TolemanPublished in: Int. J. Inf. Decis. Sci. (2016)
Keyphrases
- decision support system
- decision support
- risk management
- decision makers
- decision making
- service management
- management system
- expert systems
- data warehouse
- case based reasoning
- incident management
- intermediate level
- clinical trials
- key concepts
- online learning
- agent based architecture
- decision process
- service delivery
- support systems
- service provision
- business intelligence systems
- database systems