Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector.
Wui-Gee TanAileen Cater-SteelMark TolemanRachel SeanigerPublished in: ACIS (2007)
Keyphrases
- public sector
- e government
- service delivery
- information sharing
- digital government
- information and communication technologies
- current practices
- electronic government
- public administration
- lessons learned
- government services
- inter organizational
- environmental factors
- private sector
- databases
- key concepts
- service management
- business process change