Francis Gacenga

Publication Activity (10 Years)

Years Active: 2011-2014
Publications (10 Years): 0

Top Topics

Service Quality

Literature Review

Information Systems

Top Venues

J. Serv. Sci. Res.

Publications

Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe
IT Service Management: A Cross-national Study of ITIL Adoption. CAIS 34 (2014)
Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras
Extending the IT service quality measurement framework through a systematic literature review. J. Serv. Sci. Res. 4 (1) (2012)
Francis Gacenga, Aileen Cater-Steel
Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress). PACIS (2011)
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan
Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach. PACIS (2011)
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
IT Service Management: Towards a Contingency Theory of Performance Measurement. ICIS (2011)