Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).

Francis Gacenga Aileen Cater-Steel

Published in: PACIS (2011)

Keyphrases

case study
e learning
hong kong
british columbia
measurement model
state university
database
test bed
knowledge management
expert systems
knowledge base
key concepts
information systems
engineering education
intermediate level
service management
real world
service provision
san francisco
neural network