IT Service Management: Towards a Contingency Theory of Performance Measurement.

Francis Gacenga Aileen Cater-Steel Wui-Gee Tan Mark Toleman

Published in: ICIS (2011)

Keyphrases

social networks
image processing
clustering algorithm
information theory
theoretical basis
general theory
data sets
computational model
theoretical framework
formal theory
neural network
data mining
expert systems
end users