Innovative decision support for IT service management.
Anup ShresthaAileen Cater-SteelMark TolemanPublished in: J. Decis. Syst. (2016)
Keyphrases
- decision support
- decision support system
- decision making
- data warehousing
- decision makers
- data warehouse
- business intelligence
- knowledge discovery
- product configuration
- situation awareness
- incident management
- knowledge discovery from databases
- service management
- knowledge management
- data mining
- service delivery
- constraint satisfaction problems
- intermediate level
- service provision
- cancer treatment
- therapy planning
- data sets
- root cause analysis
- database