Development and evaluation of a software-mediated process assessment method for IT service management.
Anup ShresthaAileen Cater-SteelMark TolemanSuren BehariMohammad Mehdi RajaeianPublished in: Inf. Manag. (2020)
Keyphrases
- development process
- gold standard
- detection method
- high accuracy
- evaluation method
- significant improvement
- dynamic programming
- high precision
- software systems
- computational cost
- cost function
- user interface
- preprocessing
- objective function
- development cycle
- recognition process
- data sets
- optimization method
- clustering method
- support vector machine svm
- experimental evaluation
- similarity measure
- face recognition