IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model.
Muralidharan RamakrishnanAnup ShresthaAileen Cater-SteelJeffrey SoarPublished in: ACIS (2018)
Keyphrases
- conceptual model
- literature review
- data model
- high level
- conceptual framework
- entity relationship
- knowledge base
- case study
- object oriented
- query language
- domain ontology
- domain knowledge
- data warehouse
- conceptual modeling
- current issues
- knowledge acquisition
- conceptual data model
- conceptual models
- conceptual database design
- data sets
- real world